MarkJoel said:
What are all the possibile building blocks or inputs for a process?
I want to create a document that defines how to create process documents.
Is there one out there?
If so please post!
Please use plain english since I am a novice!
Mark
Picking up on the "plain English" theme ...
1 the "building blocks" for a process are: the steps (activities) involved creating the output from the process / the resources it needs to function / the event that triggers it to start. [Remember that a process can exist and function without being documented at all]
2 the "inputs" to a process are not the same. Using the "traditional" definition of a process (which I believe is the cause of much confusion unless you limit it to a production line), they are the resources required (in my opinion, whether they are "transformed" or not).
3 as Craig H says, a description of a process can be an outline flowchart at one extreme or a detailed work instruction at the other. It all depends on why you are defining the process and for whom. (eg IDEF0 may not work too well for someone on the shop floor).
As an aside, I have noticed recently that folk talk about a "process map" in two totally different ways - one is "a picture of our business showing how the key processes fit together", and the other is (typically) "a flowchart of the steps in a specific process". Confusing?!
4 Anyway, my advice would be:
4.1 first, clarify the purpose of the intended process description and how it will be used
4.2 clarify the objective of the process (ie why are you doing it, and what is the end result you want?)
4.3 describe the steps you follow to achieve the result (and don't get to hung up on the "what-ifs" at this stage - describe it as it normally happens)
4.4 if necessary, add a bit more detail on how a step is performed (and identify documents, registers, forms, work instructions etc, whether you create, refer to, update or file them)
4.5 say who is responsible for each step, and who else is involved (consulted, informed etc - have you come across RACI?)
Then show it to someone who will use the description, and get their feedback on whether it helps them to understand the process.