What are the Advantages of ISO 9001 for Staff Presentation

K

kgott

#1
I have been preparing some introductory awareness training for staff. One of the topics I have addressed is the advantages of ISO 9001 to the company and the customer but when it comes to the advantages of ISO 9001 for staff I am limited, so far, to saying that:

"For an organisation’s staff the benefits of having a robust quality system in place lie in havingdocumented processes. This enables staff to know how organisational processes work and how their work contributes to achievement of organisational outcomes.


Documented processes showing how things are done avoids confusion, duplication of activities and contributes to elimination of ‘cracks’ for things to fall through. This in turn leads hitting the target more often and increased job satisification."


The purpose of listing advantages of ISO 9001 for staff is a not-so-subtle attempt to get their support to implement and use the quality system, to "sell" them on the system on the basis of "whats in it for them" (WIFT)


By listing advantages for staff you contribute to building a nice long list we can all use in our awarness training.


Care to list some other advantages?
 
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harry

Super Moderator
#2
Two things come into my mind:

1. Whether you should avoid mentioning ISO 9001 repeatedly. Stress on the adoption of 'good practices'.

2. Benefits to the Customer and Organization will flow down to the 'stakeholders' - employees included. Of course, what you listed are correct and from the operations aspect.
 

Randy

Super Moderator
#3
Quit talking all the quality mumbo-jumbo and talk money...Investment...Return on Investment....Profitability....Cost Avoidance....

You'll get their attention;)
 
K

kgott

#4
Randy; I agree with you when it comes to senior management but in this case the training is for staff much lower down the tree.

My brief here is to develop and implement a quality system which means I have to get it operating and get it to show some tangilbe results.

I got 12 months to do it so I need the cooperation and participation of those from the office floor to 3-4 levels up. Thats why I have chosen to go the WINFT route.
 
K

kgott

#5
Harry; thanks for that. I notice that people go bank when I mention ISO 9001 but thats why my awareness training is amined at helping them to understand what its all about, what it means, whats the purpose of it, their role in it and what benefits they can expect from it.

If all I can think of is only two advantages for them then no wonder they just ignore it. I need to give them a more than just two advantages.

There has to be more just 2 advanatages for them.
 

harry

Super Moderator
#6
......................... If all I can think of is only two advantages for them then no wonder they just ignore it. .................
When you look at management systems, it's often difficult to isolate people from organization - they are part of each other. Look at it from the angle of processes. You should be able to identify some for each. Example:

Design Control
Adequate control of design – verification & validation by designated person
Changes approved/endorsed by client
Result in less rework

Purchasing
Garbage in, garbage out
Specific – quality, quantity, description
Timing

Process control
Quality Plan – mutually agreed
Work sample – no arguments later
Method statements – agreed method and everybody is aware
Review of customer requirements – ambiguities and detailing all ironed out
Document Control – use of current drawing, specs etc.

Inspection/Testing
Checks (agreed methods) on incoming material, in process and completed works
The next process is your customer
Everybody knows what to check, what to expect ..................
 
K

kgott

#7
Thanks for that Harry. That's an angle I had'nt thought of. I will incorporate that into my awarness material.

thanks
 
P

pldey42

#8
Benefits to staff can stem from having processes that are defined (whether documented or not) and thus dependable, repeatable, predictable. Thus, teams and individuals can depend upon each other to perform properly ... So ...

- fewer mistakes,
- less having to do the same thing over because somebody else messed up,
- fewer arguments about whose fault it was that something went wrong,
- less finger-pointing and bad politics,
- less forced overtime,
- less time wasted hunting for the right version of some document or other,
- less time wasted working to the wrong version of a document,
- more time to do useful, fulfilling work,
- a civilized corrective action process instead of witch hunts,
- a contract review process that stops sales from promising the impossible,
- a planning process that puts the right resources in place in a timely fashion,
- more dependable products and services for customers so better job protection

Hope this helps,
Pat
 
#9
I have been preparing some introductory awareness training for staff. One of the topics I have addressed is the advantages of ISO 9001 to the company and the customer but when it comes to the advantages of ISO 9001 for staff I am limited, so far, to saying that:

"For an organisation’s staff the benefits of having a robust quality system in place lie in havingdocumented processes. This enables staff to know how organisational processes work and how their work contributes to achievement of organisational outcomes.


Documented processes showing how things are done avoids confusion, duplication of activities and contributes to elimination of ‘cracks’ for things to fall through. This in turn leads hitting the target more often and increased job satisification."


The purpose of listing advantages of ISO 9001 for staff is a not-so-subtle attempt to get their support to implement and use the quality system, to "sell" them on the system on the basis of "whats in it for them" (WIFT)


By listing advantages for staff you contribute to building a nice long list we can all use in our awarness training.


Care to list some other advantages?
What you appear to be describing isn't 'ISO' but a properly implemented, effective system. Forget 'ISO' - as Harry says. If you do a competency analysis for people in general, would it indicate that they had to 'know' ISO? I rather doubt it! But, they would certainly need to know what system(s) were in place to satisfy customers, regulations, etc etc...
 
K

Ka Pilo

#10
Care to list some other advantages?
If management system works in the right way

for example,
internal communication

imagine if employees feel listened to they will more gladly give suggestions, feedback etc. without mentioning that getting feedback is an important thing and even if put this to most horrible scenario for example, your suggestion is rejected but you might understand if the reason for rejection is communicated.
 
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