What are the Advantages of ISO 9001 for Staff Presentation

A

adickerson

#11
Quit talking all the quality mumbo-jumbo and talk money...Investment...Return on Investment....Profitability....Cost Avoidance....

You'll get their attention;)
This is how I do things now. I stumbled across this idea just over a year ago and it has really been effective. Instead of talking about a process and an associated tool, I skip the tool explanation and skip to actual results. Focus on cost savings and risk avoidance. Only if someone asks "HOW?", do I actually explain the quality theory and tool.

In some ways it sounds counterproductive to educating people about the tools of quality but for me it is far more effective. It gives me the opportunity to soft-sell Quality.
 
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Randy

Super Moderator
#12
This is how I do things now. I stumbled across this idea just over a year ago and it has really been effective. Instead of talking about a process and an associated tool, I skip the tool explanation and skip to actual results. Focus on cost savings and risk avoidance. Only if someone asks "HOW?", do I actually explain the quality theory and tool.

In some ways it sounds counterproductive to educating people about the tools of quality but for me it is far more effective. It gives me the opportunity to soft-sell Quality.
You show me any person in staff and/or management who has no interest in the financials and I'll show you someone who needs to be tossed into the parking lot. Any of those folks you referred to that can't figure out the WIIFM on their own probably aren't worth hanging on to.

Any presentation you make has to be made relevant to the individual, not the mass...The individual is like the brain, get it pointed in the right direction the a** is going to follow....Remember the phrase "Hearts and Minds" and put it to use.
 
K

kgott

#14
pldey42 ' thanks for that theres a lot there I can use too. thanks
 
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K

kgott

#15
Adickerson; I'm interested in what you said and I'd like to know more but I dont think I fully understood what you said. Could you please expand on what you were getting at? and thanks for your help
 
K

kgott

#16
Kales; Risk management; now that is something I know somethings about but exactly how do relate to QA in terms of selling it to staff as an advantage of having a quality system in place.

It might be worth saying that I dont have much expereince in QA. my background is in workplace safety and this is the frist time I'm reponsible for putting a QA system in place so I'd like to know how I sell the advantages of a QA system to bottom and near bootm end staff by talking profitability issues to them?

I'm interested in learning anything I can.

thanks
 
J

JaneB

#17
I'd like to know how I sell the advantages of a QA system to bottom and near bootm end staff by talking profitability issues to them?
It's unlikely that the 'bottom' will respond to the same drivers as the 'top'. FOcus on what drives each group, and aim to speak their language. For example profitability will go down well in the boardroom, lack of rework/clear communications might go down better with shop floor. Find out...
 
K

kgott

#18
Jane; thats where I have been coming at this issue from and I have gone that direction although I have incorporated some of the ideas raised by other contributors to this thread by changing the material I had been working with.

Below is what went out this morning in the material I sent out:

Benefits For Staff.
For an organisation’s staff, the benefits of having a robust quality system in place lie in having documented processes. This enables staff to know how organisational processes work and how their work contributes to achievement of organisational outcomes.

Documented processes showing how things are done avoids confusion, duplication of activities and contributes to elimination of ‘cracks’ for things to fall through. This in turn ensures that we can get things right more often which in turn leads hitting the target more often and increased job satisfaction.

· there are fewer mistakes.
· less mess up’s because everyone knows the process to be followed. This in turn leads to less finger pointing, evasion and bad politics.
· less wasted time working on an out of date documents.
· a corrective action process that focuses on fixing the problem.
· more dependable, reliable and predictable processes which leads to increased efficiencies which in turn enhances job security for us all.
· reduced costs and risk to the business which also enhances job security for us all.
By documenting the way business processes work and flow; management are better able to understand how things work and how things are done. It enables them to set measureable objectives for processes, and to evaluate the effectiveness and efficiency of those processes. This in turn enables them to identify opportunities for improvements in processes and then re-evaluate the effectiveness of the improvement actions taken.

How do you rate this on a score of 1- 5. one (1) being not all useful?
 

John Broomfield

Staff member
Super Moderator
#20
I have been preparing some introductory awareness training for staff. One of the topics I have addressed is the advantages of ISO 9001 to the company and the customer but when it comes to the advantages of ISO 9001 for staff I am limited, so far, to saying that:

"For an organisation’s staff the benefits of having a robust quality system in place lie in havingdocumented processes. This enables staff to know how organisational processes work and how their work contributes to achievement of organisational outcomes.


Documented processes showing how things are done avoids confusion, duplication of activities and contributes to elimination of ‘cracks’ for things to fall through. This in turn leads hitting the target more often and increased job satisification."


The purpose of listing advantages of ISO 9001 for staff is a not-so-subtle attempt to get their support to implement and use the quality system, to "sell" them on the system on the basis of "whats in it for them" (WIFT)


By listing advantages for staff you contribute to building a nice long list we can all use in our awarness training.


Care to list some other advantages?
kgott,

Your leaders should be demonstrating their commitment to their management system by explaining how it works and its specific obligations and specific benefits in terms the employees can relate to.

Selling ISO is not a good idea. It can get in the way of the employees understanding, using and improving the management system.

You teaching the advantages of ISO 9001 instead the obligations and benefits of the management system may suggest that top management lack the commitment to make their management system work effectively by explaining it and investing in its continual improvement.

They should make it clear the system is meant to help employees to determine and meet requirements the first time; where it does not it may need to be improved.

Avoid the message "follow the procedures or else". :whip:

John
 
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