Jane; thats where I have been coming at this issue from and I have gone that direction although I have incorporated some of the ideas raised by other contributors to this thread by changing the material I had been working with.
Below is what went out this morning in the material I sent out:
Benefits For Staff.
For an organisation’s staff, the benefits of having a robust quality system in place lie in having documented processes. This enables staff to know how organisational processes work and how their work contributes to achievement of organisational outcomes.
Documented processes showing how things are done avoids confusion, duplication of activities and contributes to elimination of ‘cracks’ for things to fall through. This in turn ensures that we can get things right more often which in turn leads hitting the target more often and increased job satisfaction.
· there are fewer mistakes.
· less mess up’s because everyone knows the process to be followed. This in turn leads to less finger pointing, evasion and bad politics.
· less wasted time working on an out of date documents.
· a corrective action process that focuses on fixing the problem.
· more dependable, reliable and predictable processes which leads to increased efficiencies which in turn enhances job security for us all.
· reduced costs and risk to the business which also enhances job security for us all.
By documenting the way business processes work and flow; management are better able to understand how things work and how things are done. It enables them to set measureable objectives for processes, and to evaluate the effectiveness and efficiency of those processes. This in turn enables them to identify opportunities for improvements in processes and then re-evaluate the effectiveness of the improvement actions taken.
How do you rate this on a score of 1- 5. one (1) being not all useful?