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You can't go wrong with meeting customer expecations. It's really a busniess decision, do you want TS or not. If you have systems in place that are solid and providing the expected results then you are probably right to just sit pat (if the customers are ok with that).
No cert on the wall will ever ensure good quality, your systems and your people will (System + People = Culture). If the culture is high quality strong relationships and high levels of customer service then you will be able to continue and build strong relationships with your customers and gain cusotmer loyalty.
One question though; you said TS is a cost that gives you no benefit. How do you know that? Is it because you are doing automotive work now without it and having it will not get you any more work? Or the added requirements add no value to your organization?
No cert on the wall will ever ensure good quality, your systems and your people will (System + People = Culture). If the culture is high quality strong relationships and high levels of customer service then you will be able to continue and build strong relationships with your customers and gain cusotmer loyalty.
One question though; you said TS is a cost that gives you no benefit. How do you know that? Is it because you are doing automotive work now without it and having it will not get you any more work? Or the added requirements add no value to your organization?