Well, David, I suggest you read through the site. There are several links on the ISO 9000 page to help you (
http://Elsmar.com/iso9000.html ) and I might suggest you check out the QS9000 page as well.
In addition, there are many threads here in the forums which address ISO9000 implementation. But - you'll have to take some time and read through them.
And yes - there are other sites. Most are run by profiteers who give you a taste and then say "Hire us and we'll tell you the secrets." An internet search will reveal hundreds of sites.
In addition, there are probably several hundred books, all told, which you can purchase to help you out. There are none I can specifically recommend as each has it's own 'personality'. I really don't keep up on who has written which book as I did my book phase about 6 years ago. I simply haven't read an implementation book in years.
You might also want to stop by the ISO site for some info.
Want a quick rundown of the major things to consider (long version)? Just insert ISO where it says QS...
Code:
1. Considering Effects of the Implementation Process On:
1.1. Executive Management
1.2. Marketing/Sales
1.3. Design/Development
1.4. Manufacturing
1.5. Service
1.6. The General Employee Population
2. Initial Actions
2.1. Executive Management Education
2.1.1. QS 9000 = New Business Process
2.1.2. Things they must KNOW
2.1.3. Things they must DO
2.1.4. Resource Allocation Issues
2.1.5. Impact on day to day operations
2.1.6. Statement of Organizational Commitment
2.1.7. Quality Policy and Related Basics
2.2. 'Knowledge Bases' and 'Champions'
2.2.1. Defining Responsibilities
2.2.2. Steering Committee
2.2.2.1. Establishment
2.2.2.2. Defining Goals
2.2.2.3. Defining Authority and Responsibility
2.2.2.4. "Who's Steering the Ship?"
2.2.3. Ensuring Cross-Functional Team Environment
2.2.4. Learning QS 9000
2.2.5. Determining a 'Preferred' Target Registration Date
2.3. Self Assessment
2.3.1. Internal vs External
2.3.2. Existing Systems
2.3.3. Existing Documentation
2.4. Establishing a Tailored Company Plan
2.4.1. The Need for a PLAN
2.4.2. Consideration of FUTURE Needs
2.4.3. Technology Considerations
2.4.4. Determination of Customer Requirements
2.4.5. Defining the Scope of the Registration
2.4.6. What are you doing RIGHT now?
2.4.7. What are you doing WRONG now?
2.4.8. Determination of TRAINING NEEDS
2.4.9. Determination of Resource Needs
2.4.9.1. Personnel
2.4.9.2. Financial
2.4.9.3. Time
2.4.10. Establishing a Time Line
2.5. Consultant Considerations
2.5.1. Define Level of Involvement Expectations
2.5.2. Communication of Expectations
2.5.2.1. Expectations of the Company
2.5.2.2. Expectations of the Consultant
2.5.3. Availability During the Implementation Process
2.5.4. Costs
2.5.5. Confidentiality
2.6. Registrar Selection
2.6.1. Considerations
2.6.1.1. Availability During Implementation Process
2.6.1.2. Available Registration Dates
2.6.1.3. General Accessibility
2.6.1.4. Level of Involvement
2.6.2. The Contract
2.6.2.1. Costs
2.6.2.2. Re-audit Frequency
2.6.2.3. Dispute Resolution
3. The Implementation Process
3.1. Organizational Inertia
3.1.1. Denial
3.1.2. Annoyance
3.1.3. Grudging Compliance
3.1.4. Getting Involved
3.1.5. The Stark Terror of Audits
3.1.6. Acceptance of 'New' Systems
3.2. Roll Out - Communication
3.2.1. The General Employee Population
3.2.2. Managers & Supervisors
3.2.3. Executive Management
3.3. Implementing the Plan
3.3.1. Internal Audits
3.3.1.1. Importance Of Internal Audits
3.3.1.2. Considering a Third Party
3.3.1.3. Beginning The Audits
3.3.2. Registrar Communications and Involvement
3.3.3. Documentation Systems and the Details
3.3.4. Milestone Tracking
3.3.5. Steering Committee Decisions and Involvement
3.3.6. Nonconformance and Corrective Action Systems
3.3.6.1. System Nonconformances
3.3.6.2. Procedural Nonconformances
3.3.7. Escorts
3.3.7.1. Selection
3.3.7.2. Training
3.3.8. Recognizing Problem (Failure) Areas (Roadblocks)
4. The Registration Audit
4.1. What to Expect
4.2. An ATTITUDE
4.2.1. Escorts at Ready
4.2.2. Executive Management at Ready
4.2.3. Managers at Ready
4.2.4. General Employee Population at Ready
4.3. Contesting a Finding
5. Post-Audit
5.1. Review of Findings
5.2. Revising Plans and Lessons Learned
5.3. Focus on Predicted Problem Areas
5.3.1. Training Considerations
5.3.2. Resource Allocation
5.3.3. Technology Concerns and the Future
5.4. Ensuring Continued Compliance
5.4.1. Internal Audits
5.4.2. Management Reviews
Does that help?
[This message has been edited by Marc Smith (edited 13 March 2000).]
