Nobody is answering the OP's question
I kept mine simple, but, I can be long winded too.
ISO 9001 spells out the 7 management principles:
−customer focus;
−leadership;
−engagement of people;
−process approach;
−improvement;
−evidence-based decision making;
−relationship management
How the organization realizes these principles; how they implement the philosophies, is the only tangible answer that would satisfy the OP.
I mentioned KPI's and how they drive improvement. This only works if the processes are effectively identified, the risks and opps are being addressed, and the KPI's are meeting S.M.A.R.T. criteria.
If leadership is engaged and looking at these principles as wise, and there is buy in, great. If not, forget it. They 'know better'.
Here is a story about an old boss I had and our discussion about KPI's:
Me: Hey boss, don't we want really KPI's for the production process?
Boss: Why? It's fine!
Me: Is there some measurement you are using I could work into a report?
Boss: Look, I'm telling you I know it's fine.
Me: Oh, so we could create a report of your belief!
Boss: No, it's not my belief, I asked the Production Manager, and he said it's fine.
Me: Oh, so we can write a report on someone else's belief, or a rumor!
Boss: So what you are saying, is we should base the performance on a fact!!!!
....evidence-based decision making
