What Are The Quality NO NOs?

[Trolle]

The Quality NONOs

Just curios.

What are the three main NO NOs for a QCoordinator/QManager/QAuditor?

Please unload all barrels :thedeal: .

Cheers

 

[Craig H.]

Just curios.

What are the three main NO NOs for a QCoordinator/QManager/QAuditor?

Please unload all barrels :thedeal: .

Cheers

What the heck, here's my shot

1. Alienating the line (shop floor) workers.

2. Having a non-flexible approach - "MY interpretation is what counts".

3. Alienating top management.

Any of these are guaranteed to make life interesting. All 3 is the quality trifecta, and a departure from the profession is possible.

 

[Mike S.]

Good job, Craig. Since there are many more than 3 no-no's, let me add this and the reader can decide the rankings, although IMO the first one would always be first on my list I think:

* Sacrificing your integrity -- i.e. lying, fudging test data, cheating, selectively applying rules, hiding mistakes, etc. etc.

* Failing to walk the talk. Don't tell someone how important it is to be on-time to meetings but always show-up late yourself.

* Delegating responsibility without commensurate authority, or accepting responsibility without commensurate authority.

* Failing to treat others (subordinates and superiors) as you would like to be treated.

 

[Claes Gefvenberg]

Not bad Craig. I agree with all your points. I would combine no 1 & 3, though. That would leave room for an additional point. After some rephrasing I would try this...

1. Thou shalt not peeve management and coworkers off.
2. Thou shalt not reserve the right of interpretation to thyself.
3. Thou shalt not establish a system beyond your ability to implement, maintain and improve it.

This thread should be interesting to follow. Ok, Who's next?

/Claes

Added later: Ooops... Simultaneous posting again Mike. Good ones from you as well.

 

[Craig H.]

Good job, Craig. Since there are many more than 3 no-no's, let me add this and the reader can decide the rankings, although IMO the first one would always be first on my list I think:

* Sacrificing your integrity -- i.e. lying, fudging test data, cheating, selectively applying rules, hiding mistakes, etc. etc.

* Failing to walk the talk. Don't tell someone how important it is to be on-time to meetings but always show-up late yourself.

* Delegating responsibility without commensurate authority, or accepting responsibility without commensurate authority.

* Failing to treat others (subordinates and superiors) as you would like to be treated.

Mike:

A suggestion, if I may. Read what you wrote above, and compare it to your July 4th thread post, starting with the part where the outrageousness of the King's behavior is outlined.

Is it me, or are there parallels?

Just a thought.

 

[Craig H.]

Mike & Claes

I like all of your "no-no"s, but especially Claes' #3. It does not matter how well a system works in theory, but how well (or if) it really works.

 

[Bob_M]

Not bad Craig. I agree with all your points. I would combine no 1 & 3, though. That would leave room for an additional point. After some rephrasing I would try this...

1. Thou shalt not peeve management and coworkers off.
2. Thou shalt not reserve the right of interpretation to thyself.
3. Thou shalt not establish a system beyond your ability to implement, maintain and improve it.

This thread should be interesting to follow. Ok, Who's next?

/Claes

Added later: Ooops... Simultaneous posting again Mike. Good ones from you as well.

Not that I have anything "personally" against our last Quality Manager, but I wish he had followed these rules.

Based on what happened here i'd renumber them 3,2,1.

 

[JaySturgeon]

Imho

Good stuff guys. We had a ASQ Section meeting last year that had as a panel discussion "Quality Ethics", wow what a meeting that was.

Several years ago I quit a good paying job because I was asked to fudge data on PPAP submissions.

1. DONOT LOOSE YOUR INTERGITY AT ANY COST - My intergity is much more important to me as a professional than any amount you could possibly pay me.

2. NEVER INSPECT TO REJECT - No wonder production and quality are always butting heads. When it's wrong it's wrong and when it's right it's right.

3. NEVER THINK YOU KNOW IT ALL - I learn something everyday, when I stop learning I'm dead. That's why I come to this site, to glean the wealth of knowledge of all participants.

4. NEVER GIVE IT HALF - If you are going to work for someone give it all you have, without grumbling and complaining. If you can't get the heck out! Loyality is worth a fortune these days.

Jay Sturgeon

 

[Claes Gefvenberg]

Not that I have anything "personally" against our last Quality Manager, but I wish he had followed these rules.

Based on what happened here i'd renumber them 3,2,1.

Tell you what: Like Mike said earlier: Keep posting your suggestions... When we have a good bunch we can compile a list and start a poll. How about that?

/Claes

 

[JaySturgeon]

Good Idea

Tell you what: Like Mike said earlier: Keep posting your suggestions... When we have a good bunch we can compile a list and start a poll. How about that?

/Claes

Sounds like a great idea.