TL 9000 was created by QuEST (Quality Excellence for Suppliers of Telecommunications) Forum.
QuEST has over 100 members from the telecommunications industry - service providers, suppliers (hardware, software and service), registrars, etc.
TL 9000 is a two book standard based on ISO 9001
TL 9000 has all the requirements from ISO 9001 plus additional requirements to address industry specific needs.
TL 9000 additional requirements are coded in Book One as follows and must be addressed based on your registration scope:
Metrics must be determined based on registration scope and agreement with selected registrar. Prior to registration, three months of metric data must be sent to University of Texas - Dallas (UTD) who is the Metrics Administrator and supplier must have a letter stating this from the Forum Administrator who is American Society for Quality (ASQ).
A recognized accreditation body and the QuEST Forum must sanction selected registrar.
Migration paths are available from ISO 9001, QS-9000 and CSQP (Bellcore Customer/Supplier Process).
Intent
The intent is to apply a consistent set of quality system requirements and metrics that will help provide telecommunications users with faster, better and more cost-effective services.
Applicability
QuEST estimates over 10,000 suppliers to the telecommunications industry that could be affected by TL 9000.
QuEST has over 100 members from the telecommunications industry - service providers, suppliers (hardware, software and service), registrars, etc.
TL 9000 is a two book standard based on ISO 9001
Book One - TL 9000 Quality System Requirements
Book Two - TL 9000 Quality System Metrics
Book Two - TL 9000 Quality System Metrics
TL 9000 has all the requirements from ISO 9001 plus additional requirements to address industry specific needs.
TL 9000 additional requirements are coded in Book One as follows and must be addressed based on your registration scope:
- C - Common
- H - Hardware
- S - Software
- V - Services
- HS - Hardware and Software
- HV - Hardware and Services
- VS - Services and Software
Metrics must be determined based on registration scope and agreement with selected registrar. Prior to registration, three months of metric data must be sent to University of Texas - Dallas (UTD) who is the Metrics Administrator and supplier must have a letter stating this from the Forum Administrator who is American Society for Quality (ASQ).
A recognized accreditation body and the QuEST Forum must sanction selected registrar.
Migration paths are available from ISO 9001, QS-9000 and CSQP (Bellcore Customer/Supplier Process).
Intent
The intent is to apply a consistent set of quality system requirements and metrics that will help provide telecommunications users with faster, better and more cost-effective services.
Applicability
QuEST estimates over 10,000 suppliers to the telecommunications industry that could be affected by TL 9000.
