SBS - The best value in QMS software

What are your 'Quality Objectives'?

What are your 'Quality Objectives'?

  • PROFIT: Increase profit

    Votes: 17 23.0%

  • REVENUE: Increase revenue / build market share

    Votes: 18 24.3%

  • COMPLAINTS: Reduce number (or % or $) of complaints

    Votes: 43 58.1%

  • INVENTORY: Increase inventory turns / reduce inventory

    Votes: 12 16.2%

  • CUSTOMER SATISFACTION: Increase customer satisfaction / loyalty

    Votes: 58 78.4%

  • DEFECTS: Reduce product defects & failures / Decrease rework or returns

    Votes: 42 56.8%

  • EMPLOYEES: Decrease employee turnover / improve employee competencies

    Votes: 20 27.0%

  • SPEED: Decrease lead time of product / improve on-time performance

    Votes: 14 18.9%

  • COSTS: Reduce costs / remove waste

    Votes: 33 44.6%

  • INNOVATION: Increase innovation / new products

    Votes: 12 16.2%

  • SAFETY: Improve safety performance

    Votes: 21 28.4%

  • EFFICIENCY: Improve operating efficiency

    Votes: 32 43.2%

  • PROCESS CAPABILITY: Improve process capability / reduce variability

    Votes: 29 39.2%

  • OTHER

    Votes: 14 18.9%
  • Total voters
    74
M

Madfox

#41
#41
And what if meeting these business objectives result in decreased customer satisfaction?

When I'm at an organization who is stressing "increased sales," I'm sensitive to matters that might affect their current customers. One can grow itself into extinction. (See People's Express.)

Ever deal with a company and think, "They're not the company they used to be."
Like the fancy French restaurant who wanted to increase their table turnover. Enjoyable, leisurely dining becomes a 4-minute delivery of food; LeFancy becomes LeMcDonalds.

I don't think enough ISO-types share the TS philosophy that we're really there for the welfare of the company's clients.

The Madfox
"The audit's not over until the check clears."
 
Quickly Organize an Intelligent TDP from DISCUS
Elsmar Forum Sponsor
C

ccostello4

#42
#42
Madfox said:
And what if meeting these business objectives result in decreased customer satisfaction?
Click to expand...
Thats the key! Customer Satisfaction.
If you propose objectives that decrease customer satisfaction then you need to re look at your objectives.
I always thought business objectives should not be confused with quality objectives.
Keep the $$ objectives to the bean counters and the metric objectives for customers product to Quality.
Key word product.....not costs...
 
Last edited by a moderator:
Paul Simpson

Paul Simpson

Trusted Information Resource
#44
#44
ccochran said:
ISO 9000:2000 defines a nonconformity as a "non-fulfilment of a requirement." So, in order to have an audit nonconformity, you have to find a requirement that the identified conditions do not meet. The problem with all of these angles is that there are no specific requirements in ISO 9001 around the 'qualityness' of quality objectives.

Unless we can cite evidence that fails to meet one of these requirements (or some other internal requirements), then we don't have an audit nonconformity. The requirements around quality objectives provide guidance to the organization, but they also give the organization a great deal of discretion regarding what they should address.

We can't audit against opinions and philosophies, we have to audit against requirements.

Craig
Click to expand...
Craig, Thanks for the list (comprehensive). I have just picked out the area of objectives that I think is not covered by some of those on your list. So the requirement is for top management to define quality objectives with the definition of quality below:

ISO 9000.2000 said:
quality
degree to which a set of inherent characteristics (3.5.1) fulfils requirements (3.1.2)
NOTE 1 The term “quality” can be used with adjectives such as poor, good or excellent.
NOTE 2 “Inherent”, as opposed to “assigned”, means existing in something, especially as a permanent characteristic.
Click to expand...
Without going down the semantics route anything that top management puts forward as a quality objective but that doesn't relate to product or process quality is too much of a stretch for an ISO assessment.
Paul Simpson said:
"There was insufficient evidence of quality objectives at relevant functions and levels (although there were other non-quality objectives available in the business)."
Click to expand...
I think this summarizes where a lack of quality objectives could be written up as not fulfilling the requirements of Clause 5.4.1 - as I said without seeing the example you have cited and the context I cannot comment as to whether it was valid or not.
 
C

ccochran

#46
#46
When you audit, you're concerned about what is good for the business, of course. But audit nonconformities must be tied to requirements that the organization has commited itself to.

Craig
 
M

Madfox

#47
#47
Funny, someone who goes auditor shopping 'cause one followed the letter of the standard wants to stick to "requirements."

If nothing else, if ISO was so "business friendly" we wouldn't be following Guide 62 regarding required audit time! Call Bain, BCG, etc. and get a quote. Their focus is doing the job right!


The Madfox
 
C

ccochran

#48
#48
Madfox said:
Funny, someone who goes auditor shopping 'cause one followed the letter of the standard wants to stick to "requirements."
Click to expand...
Madfox,

You lost me. The 'letter of the standard' is comprised of requirements, not opinions and philosophies.

Craig
 
Sidney Vianna

Sidney Vianna

Post Responsibly
Staff member
Admin
#49
#49
Well, if we want to go this route....

This ISO TC 176 interpretation confirms that the requirements of ISO 9000:2005 are mandatory. And what is the definition of quality objectives?

ISO 9000:2005 said:
3.2.5 quality objective
something sought, or aimed for, related to quality (3.1.1)​


NOTE 1 Quality objectives are generally based on the organization's quality policy (3.2.4).
NOTE 2 Quality objectives are generally specified for relevant functions and levels in the organization (3.3.1).​
Click to expand...
 
Paul Simpson

Paul Simpson

Trusted Information Resource
#50
#50
Trust Sid!

Sidney Vianna said:
Well, if we want to go this route....

This ISO TC 176 interpretation confirms that the requirements of ISO 9000:2005 are mandatory. And what is the definition of quality objectives?
Click to expand...
Oh no, caught me out with an out of date copy of 9000! :notme: I would just like to say in my defence that I could only get hold of the old electronic version on my laptop as I am away from the controlled copy!

Oh the shame of it, I am going away to write up the text of clause 4.2.3 - Document control 100 times! :lmao:
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
J Quality Objectives and resources ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
U Examples of Quality Objectives for a Medtech start up ISO 13485:2016 - Medical Device Quality Management Systems 4
V Quality Objectives - ISO 9001 2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 26
I Quality Policy and Objectives examples Elsmar Cove Forum Suggestions, Complaints, Problems and Bug Reports 5
M Specific Values of Quality Objectives Benchmarking 7
Q Quality Objectives Not Met - Resources promised by investors ISO 13485:2016 - Medical Device Quality Management Systems 4
V What plans have been put in place to achieve quality objectives? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
A Objectives in Quality Policy ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 15
K ISO 13485 section 5.3 Quality Policy - No framework for establishing and reviewing quality objectives ISO 13485:2016 - Medical Device Quality Management Systems 2
S QUALITY OBJECTIVEs for third party garments factory inspection ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
R ISO 13485 Software validation procedure and Quality Objectives Monitoring wanted Document Control Systems, Procedures, Forms and Templates 1
F Quality Objectives - Where in the QMS Quality Objectives should be located ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
Farley.0 QMS Sales Goals & Quality Objectives Manufacturing and Related Processes 22
qualprod Annual SWOT for 4.1? I plan to revise quality objectives and strategic route ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
K Setting Quality Objectives (for the first time) AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 17
V Discussion of ISO 9001:2015 - "Quality Objectives" term ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 16
P Quality objectives - must they include CAPA and internal audit topic? ISO 13485:2016 - Medical Device Quality Management Systems 28
S Quality Department Objectives ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 21
K Where in the quality manual do I put our Quality Objectives and our Quality Policy Quality Management System (QMS) Manuals 19
R ISO 13485:2016 - Quality Objectives Regulatory Requirement Examples ISO 13485:2016 - Medical Device Quality Management Systems 1
Q Additional KPI to Top Management beside Quality Objectives ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
R Examples of Quality Objectives related to ISO 13485:2016 ISO 13485:2016 - Medical Device Quality Management Systems 6
Q Setting Quality Objectives with a Timeframe ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
S Identifying Objectives & Targets for Quality Control ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
R 5.4.1 Quality Objectives - Nonconformity: The process was not fully effective ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 36
dubrizo If Quality Objectives are not known to employees, is it a Nonconformance? General Auditing Discussions 7
M Quality Objectives and Monitoring & Measurement of Processes - Clause 8.2.3 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
T Corrective Action for Quality Objectives which are not Measureable Nonconformance and Corrective Action 7
T Best place in QMS to manage Quality Objectives ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
Q Quality Objectives for Quality Control and Quality Assurance functions AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
T Setting Quality Objectives ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
K Are Quality Objectives applicable on HSE Department? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
J Will these Quality Objectives cover the Product Requirements? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
S Presentation for tracking Quality Objectives across sites Preventive Action and Continuous Improvement 3
M Quality Objectives - Acceptable Levels and Functions ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 37
H ISO 9001 Quality Objectives Scorecard or Matrix template to share ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
J Setting Quality Objectives for Service, Repair and Sales ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
S Understanding Quality Objectives, Metrics and KPI ISO 13485:2016 - Medical Device Quality Management Systems 15
L Changing Quality Objectives ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
G Differences between Quality Objectives and Business KPI's ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
A Where to document Quality Objectives ISO 13485:2016 - Medical Device Quality Management Systems 6
J Quality Objectives for Engineering Department and R&D Quality Manager and Management Related Issues 5
A Quality Objectives 5.4.1 - KPI SOP - ISO 13485 Audit Observations EU Medical Device Regulations 6
A Are Explicit Quality Objectives Required? Quality Management System (QMS) Manuals 8
G Defining Quality Objectives for Product Realization and Design and Development AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
J Quality Objectives - Telephone Calls ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
S Quality Objectives for Aerospace Chemical Conversion & other Surface Treatment Plant AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
D Determining Quality Objectives for the Finance Department ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 16
C Looking for new Quality Objectives (ISO 9001) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
I Are KPIs (Key Performance Indicators) considered as Quality Objectives? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7

Similar threads

Top Bottom