What are your 'Quality Objectives'?

[harry]

one of our quality objective is to get our money back from those clients who beleive that we are a free cummunity service organization with certain terms & conditions.

Interesting! Extending of credit and credit control had always been part and parcel of any business transaction and it should be handled by the relevant department having necessary records and monitoring ability. When and why has it become a 'Quality department' matter?

Unless you are a really small set-up (a boss and few staffs where everybody had several portfolios) I think the organization is heading for trouble. Can you imagine how chaotic things can be when one day, the butcher decided to become a surgeon. Yes, it happened in the 15th & 16th century and gave birth to the modern profession called 'surgeon'. Are we regressing back to time or are we moving ahead basing on the concept of 'specialization' where people with relevant knowledge take charge of departments or projects where they have the needed knowledge?

Whether we want people to look upon us in high regards or look at us as just another bunch of asshXXXs would depend on how we conduct ourselves or make decisions. So my dear friends in the quality arena, just because that 14 pages of ISO standard doesn't say you cannot do this or that it doesn't mean that you can do anything silly. At the end of the day if you don't or fail to exercise common sense and commit mistakes, you will loose whatever respect accorded to you normally.

 

[Antonio Vieira]

About Quality Objectives.

When I started using the process approach I had different Quality objectives and Process objectives (those used to achieve planned results for the processes).
At the time I had to make bimensal reports of measurement of these two kind of objectives.
According to ISO 9001 requirement 5.4.1, only the Quality Objectives had to be consistent with the Quality Policy.
Now, I changed the approach of having two different types of measurable results of the system performance - my Quality objectives are now, the Process objectives.
Of course, now Process objectives have to be consistent with the company’s Quality Policy.

Any comments?

 

[hogheavenfarm]

Those choices are are well within the scope of "Quality". I voted "other" only because there is no "all of the above" category. Like most Quality Managers in smaller companies , I work directly with HR concerning training, safety and turnover/retention , as well as customer service, state audits, and rework and waste redictions. I wish I had the ability (or the staff) to concentrate on fewer areas, It seems the progress gets diluted over such a wide set of objectives...

 

[MsHeeler]

Discordian,

This is a little off-topic, but do you have a tool to record the results of your first management review? If not, let me know and I'll post one.

CRaig

I would really like to have it!

Jamie

 

[johnkwt]

what do the different colours in the chart mean?

 

[A.Basit]

Hi,

I m new in this forum and i hope i will have nice conversation with all of you.

As far this question is concern. there are two kinds of objectives

1- Corporate objective
2- Departmental objectives.

the Corporate objectives is the translation of your Quality Policy, how you implement your quality policy in a measurable objectives. and
for this you have to develop departmental objectives.

The Corporate objectives can include customer satisfaction first of all which is the main aim of quality management system, and the meaning of the word Quality, and you can also include objectives for improvement in health condition, purchasing, productivity, reduction of waste etc.

And for the achievement and implementation of these objectives you have to develop departmental objectives.

ok bye,

A. Basit.

 

[sea1007]

the last objective is no qualtiy in plant, i think .

 

[Benjamin28]

Well, that was good for a quick chuckle

I for one voted for Customer Satisfaction as the foremost objective. I do have to agree, however, that quality objectives can be a very broad topic. Working in the realm of quality typically encompasses the full range of the business operations. This is why I enjoy the quality field as it allows involvement in a variety of the businesses operations, and therefore quality professionals are usually skilled in many areas, a jack of all trades as it were.

 

[Sidney Vianna]

the last objective is no qualtiy in plant, i think .

You probably mean there should be no quality DEPARTMENT in the plant.
To have a quality objective as no quality in the plant, would not make any "quality sense". That type of quality objective would lead to the shipment of contaminated food and tooth paste, as well as substandard stainless steel parts, though.

 

[potdar]

My clients are normally advised to maintain two sets of objectives. These are as a requirement non-contradictory to each other.

One set is the business objectives. These are all measured in $ terms and are essentially for review by the management. They dont find a mention in the QMS.

The other set is quality objectives. These are performance paramenters mentioned as objective in the QMS. All measures are in non-$ terms. Many of the quality objectives, when measured in $ terms, double as business objectives.

The basic idea is not to offer any $ data to the QMS auditor. Not that it is considered very confidential (some do), but it only keeps the audit much simpler.

The management tracks the $ data anyway, the results are ensured anyway and the data also gets statutorily audited anyway.