What do low level employees do to help the registration?

[yuzuohong]

Hi all,

Most people here are talking from the viewpoints of top managements or implementation parties. But as a common staff, such as a product line worker or a buyer, what can he/she do to assist the registration program? I mean, usually they just need to follow the instructions of leaders. What on earth their leaders will ask them to obey? Will they be given some handbooks and then follow the techniques? I'm quite new to this ISO/TS registration. So it's very mysterious to me that what exactly employees do when a company start a ISO registration.
I hope I've made the question clear. Thanks in advance.

Zuohong

 

[D.Scott]

Hi Zuohong,

Bringing the employees on line for a new QMS is one of the most important tasks. First, upper management has to "buy in" to the system but then it is the people who actually do the work. There are all sorts of ways to bring them on board. One way is to hold meetings where the system is explained. Lots of companies have Powerpoint presentations or videos available for this.

I have found that once they are familiar with what you want to do, it is helpful to let them be part of the new system by letting them help define the process and write the procedures.

Does your company have a system now that will serve as a base for the new system or are you starting from the beginning? For basic ISO information, look at the ISO site
https://www.iso.ch/iso/en/ISOOnline.openerpage
You may find some good training information there.

Dave

 

[yuzuohong]

Thank you, Dave. So workers will be guided mostly from technology issues? For example, to produce this or that part, some more rigorous precedures must be performed from now on. Is that like this?
I'm not involved with any ISO registration activities for the moment. But I really think knowing more about ISO issues could help me in the future career.

 

[qualitygoddess - 2010]

My take is that the average worker at an ISO compliant or registered company is absolutely imporant to the long term success of the system's maintenance efforts. In general, when setting up a system, the management will involve key workers to get the methods documented, provide training, etc. Once the system is up and running, the workers will be following it. So, these people keep the records every day. As we know, the records are the base of the quality system documentation pyramid. Without the records, how do you know what was done?!

To paraphrase Deming, involve everyone!

 

[Shaun Daly]

We have just had our ISO9000 surveillance audit carried out by a TS16949 auditor.

One of the things she did was ask various shopfloor operators & inspectors "what their objectives were".

Mostly we received waffle answers, which was very illuminating.

I believe TS requires that we have a process "to measure the extent of how operators are aware of their achievement to the quality objectives", which implies that all staff need to know;

a) What the quality objectives are
b) How they contribute to them.

Scary stuff.

 

[Howard Atkins]

This as I see it is the real management challenge to make them think about the workers.
this is as I see the hardest part to explain to companies. I have also seen these questions and lack of answers as to objectives, but there are some well involved companies out there.
Visual management is the key and posters and placards of the work cell immediately connect people.
The real problem in implementation is company that say we are to small for this.
II say to them with that mentality you will not grow