If you have a situation where a non-conformance is issued and the real root cause is "they just didn't do it" what do you write? Training issue? Insufficient resources? (that would just lead to another non-conformance).
Exactly. Did they forget, got distracted? Is the work area disorganized? Did they come back from break and think they had already done it? Is it too difficult? Do they not understand why they need to do it? etc.?
