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Not a dumb question, helpful in itself. Maybe we should look at these things to see if they need to be incorporated more "officially."
We are a software company, delivering our product via the internet. Much of our email communication includes filenames, user names, passwords, that sort of thing. It's possible to receive a note containing a filename one day, and then have an update to that filename sent later.
Since those things lend themselves so easily to email, we have been reluctant to propose creating a separate form or other means to document. But perhaps we should re-evaluate...
We are a software company, delivering our product via the internet. Much of our email communication includes filenames, user names, passwords, that sort of thing. It's possible to receive a note containing a filename one day, and then have an update to that filename sent later.
Since those things lend themselves so easily to email, we have been reluctant to propose creating a separate form or other means to document. But perhaps we should re-evaluate...