SBS - The best value in QMS software

What is a "Quality Policy"?

Tyler

Starting to get Involved
#21
Since your auditor is happy with your quality policy and has no requirements for any measureables or objectives, there isn't anything I can say.

Please share your quality policy here and some folks will comment on it.
Here is our organization's quality policy.

We (Company Name) are a manufacturer of component parts for the aerospace industry. The overall goal of our quality policy is to provide our customers with high quality parts precisely when they need them. We strive to solve our customer’s problems.

The values expressed below are those values which we believe will support us in reaching our organizational objectives. We believe our organization will reach its goals through…
Employee Ownership
o Empowered employees will develop the necessary skills and knowledge to support our organization’s objectives.
Employee Communication
o Frequent communication leads to greater organizational knowledge and an increased capacity to solve complex problems.
Supplier Development
o Supplier relationships that support our organization’s objectives are critical to our success, and such relationships should be developed and rewarded.
Quality Equipment
o Using and maintaining high quality equipment allows us to produce high quality products.
Measurement and Analysis
o A quantitative approach to measuring processes eliminates ambiguity when improving processes.
Awareness of Risk
o The awareness and mitigation of risks associated with processes or products ensure that our customers receive the right products at the right time.

The established Quality Management System is the tool that will help us achieve our goals. Management remains committed to continually improving the Quality Management System so that it represents our organization’s values and supports our objectives. Through the established Quality Management System, we will meet our objectives and remain compliant with external requirements.


Feel free to tear it apart.

One thing I am concerned with is its length. If this is something needs to be communicated and understood throughout the organization then I would think it should be shorter. Also, I am not certain that the inclusion of company values is appropriate in the quality policy.
 
Elsmar Forum Sponsor

Johnnymo62

Haste Makes Waste
#23
QP is almost as useless as the company vision and the company mission.

My current company's QP: By using continuous improvement, Company X will provide our customers with defect free products, at the best possible price with on time delivery.

I remember when it was a contest to jam as many of the happy buzz words as possible into these statements. The line "with on time delivery" is even in different font on most of the QP documents.

It filled space in the corporate documents like the annual report.

The powers to be were then surprised when employees couldn't quote it...

There has been alot of wasted time and money improving these over the years.
 

John Broomfield

Staff member
Super Moderator
#24
The powers that be have to own and live the policy for the words to mean something.

...and the employees are not required to quote it.

But they’ll know exactly what it means from the behaviors exemplified by their leaders.

Agreed, wordsmithing by a quality guy is a complete waste of time.
 

Cari Spears

Super Moderator
Staff member
Super Moderator
#30
And how does people being able to recite, or point to something, posted on a bulletin board provide evidence that the policy is some sort of standard that they all understand and follow? A standard for leadership isn't some statement posted here, there and everywhere that includes the ISO mandatory buzz words. If leadership doesn't actually walk the walk, then those quality policies become fodder for unhappy employees to cite when they're being critical and sarcastic. If leadership actually walks the walk, then who needs a quality policy posted everywhere?
 
Thread starter Similar threads Forum Replies Date
I Quality Policy and Objectives examples Elsmar Cove Forum Suggestions, Complaints, Problems and Bug Reports 5
A Objectives in Quality Policy ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 15
K ISO 13485 section 5.3 Quality Policy - No framework for establishing and reviewing quality objectives ISO 13485:2016 - Medical Device Quality Management Systems 2
S Procedure on Privacy Policy in the ISO 13485 quality management system ISO 13485:2016 - Medical Device Quality Management Systems 3
F ISO 13485:2016 Quality Policy Requirements Other ISO and International Standards and European Regulations 18
M Quality Policy - Standards and reference numbers ISO 13485:2016 - Medical Device Quality Management Systems 14
qualprod Including services in quality policy? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
R Establishing the quality policy for ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
B Quality Policy does not include a commitment to comply with legal requirements Quality Management System (QMS) Manuals 5
K Where in the quality manual do I put our Quality Objectives and our Quality Policy Quality Management System (QMS) Manuals 19
J President does not know what the Quality Policy means ISO 13485:2016 - Medical Device Quality Management Systems 10
S Is a Quality Policy Statement a Requirement? (ISO 13485) ISO 13485:2016 - Medical Device Quality Management Systems 7
M New Quality Policy for ISO 9001:2015 - Please Review ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
Q Including the Word "Risk" into the Quality Policy (ISO 9001:2015)? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
M Definition of Other Policies in the Quality Policy Document IATF 16949 - Automotive Quality Systems Standard 6
K Must I update the Quality Policy? (ISO 9001:2008) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 15
A Quality Policy approach of ISO 9001:2015 Clause 5.2.1a ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
E Adding a "Scope Statement " to my Quality Policy ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
S Should we get Quality Policy re-signed if the signatories leave? ISO 13485:2016 - Medical Device Quality Management Systems 6
S New Catchy Quality Policy Ideas Wanted IATF 16949 - Automotive Quality Systems Standard 4
dubrizo Quality Policy - Your comments - Tear it apart ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
I Not having "effectiveness" in the Quality Policy ISO 13485:2016 - Medical Device Quality Management Systems 8
G Quality Policy... Meet Requirements? IATF 16949 - Automotive Quality Systems Standard 6
P Definition AS9100 Quality Policy and 2nd party audits Definitions, Acronyms, Abbreviations and Interpretations Listed Alphabetically 6
M AS9100C Quality Policy Requirements AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 14
S Can these Quality Policy Statements be used in our American and Canadian sites Misc. Quality Assurance and Business Systems Related Topics 3
S Is this Quality Policy acceptable in the context of ISO 13485? ISO 13485:2016 - Medical Device Quality Management Systems 24
S Management Declaration to Quality Policy Quality Manager and Management Related Issues 19
D Does the Quality Policy have to be controlled? IATF 16949 - Automotive Quality Systems Standard 4
M Quality Policy Draft - Please review Misc. Quality Assurance and Business Systems Related Topics 24
G Points to consider while defining the Quality Policy AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 11
S Quality Policy without Top Management Signature Quality Manager and Management Related Issues 37
N The difference between a Quality Policy and Quality Manual ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
I Revision of Company Quality Policy Logo ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
D Checking my organization's current Quality Policy Quality Manager and Management Related Issues 9
S Unified Quality Policy sample complying to 9001-14001-18001 Misc. Quality Assurance and Business Systems Related Topics 18
K Questioning Top Management on The Quality Policy during Internal Audits Internal Auditing 7
Q Who approves the Quality Manual and Quality Policy? Quality Management System (QMS) Manuals 8
W Quality Policy in Company - Different Policies at different Sites ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
K Quality Policy Document as a Level 1 Document Document Control Systems, Procedures, Forms and Templates 6
S Does the Company Quality Policy have to be posted in the Facility? ISO 13485:2016 - Medical Device Quality Management Systems 11
somashekar The Quality Policy - How General or Specific should a Quality Policy be stated? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
Ajit Basrur Training Materials for Quality Policy Quality Management System (QMS) Manuals 13
R Can a Quality Policy include Health and Safety as an Objective? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 26
R What are the ISO 9001 Clause 5.3 Quality Policy Requirements? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
A Share Quality Policy that covers ISO 9001, ISO 13485 and MDD 93/42/EEC? ISO 13485:2016 - Medical Device Quality Management Systems 2
Sam Lazzara ISO 13485 Quality Policy that concisely meets standard ISO 13485:2016 - Medical Device Quality Management Systems 24
L Product Quality Management Framework Policy and SMART Objectives Quality Manager and Management Related Issues 17
T Quality Policy Statement Content Requirements ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
S Quality Policy Contents for Power Sector - Biomass Power Generation Company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1

Similar threads

Top Bottom