H
Henriqued
Going through ISO 9001:2000, we read in 7.5: "Production and Service provision" and in 7.5.1: "Control of production and service provision" and then it goes on, describing the respective conditions and referring to the product (as usual), like in a) "….the product characteristics".
In the line of all the other sections and sentences, it appears that one could preferably read in both cases, “...... and Product provision”, as opposed to ".......... and Service provision" don’t you think?
What are your opinions? Was it a mistake or a deliberate sentence? In this later case, what is the rationale, when all the other sections, subsections and paragraphs refer to product (provision, monitoring, etc), and not the service (provision, monitoring, etc)?
Certainly, I am aware of the explanation given in paragraph 3 of the same document, stating that whenever the term “product” is mentioned, it can also mean “service”.
However, nowhere in that document is said that the contrary is also true, i.e., whenever you find the word service, it can also mean product!
In the line of all the other sections and sentences, it appears that one could preferably read in both cases, “...... and Product provision”, as opposed to ".......... and Service provision" don’t you think?
What are your opinions? Was it a mistake or a deliberate sentence? In this later case, what is the rationale, when all the other sections, subsections and paragraphs refer to product (provision, monitoring, etc), and not the service (provision, monitoring, etc)?
Certainly, I am aware of the explanation given in paragraph 3 of the same document, stating that whenever the term “product” is mentioned, it can also mean “service”.
However, nowhere in that document is said that the contrary is also true, i.e., whenever you find the word service, it can also mean product!