G
Hi All,
I am doing an exercise for marketing. They feel that our Customer Complaints (CCs) have increased over the past two years and they are correct....but.... our dispatches have also increased (at a greater rate). Our CC's are running at approx 2% (2000 dispatches campared to 40 CCs).
What are your thoughts on this ?
I know you are going to ask what is the increase in orders vs CCs has been over thees years versus previous years, but I really want to know what an acceptable level is? (I know 0% would be good)
Greg B
I am doing an exercise for marketing. They feel that our Customer Complaints (CCs) have increased over the past two years and they are correct....but.... our dispatches have also increased (at a greater rate). Our CC's are running at approx 2% (2000 dispatches campared to 40 CCs).
What are your thoughts on this ?
I know you are going to ask what is the increase in orders vs CCs has been over thees years versus previous years, but I really want to know what an acceptable level is? (I know 0% would be good)
Greg B