gasmundsson said:
Hi
My company is in the phase of writing an iso 9001 QMS system. We are trying to get a big project and we were ask to delivere a Quality Assurance Plan for our company and sub contractors. Does anybody know anything about this.
gasmundsson
Gasmundsson,
Our Quality Plan is called our Quality Business plan. Each Department has their own plan and they are tied to the overall Company Business plan. My plan covers such things as:
Business Description (what do we do)
Business Environment (Culture, Location etc)
Vision (statement)
Key Objectives (Dot Points)
Key Issues (Expand on the individual Key Objectives and the issues that confront them)
Key Actions/Initiatives and Plan (How do we overcome the barriers to the Key Objectives and Issues, Who will action them and by when)
Primary Key Performance Indicators (What are we to achieve and how do we measure this?)
Key Risks (What are the Risks asscoaited with implementing this plan? are they controllable? What is the potential Impact? andhow do we plan to combat or controll them?)
Key Objectives include:
Exceed internal & customer expectations
Effective quality policy, standards & procedures
Strong, demonstrated line management commitment & leadership
clear well defined line management responsibility & accountability
Relevant & effective quality & risk management training & competency assessment
Comprehensive Quality investigation, reporting & close out
Effective communication & motivation
Effective inspections, audits & reviews
Effective contractor management
Linkling Business Processes
From this list we developed actions and initiatives. For example, in 'Effective Quality Policy, Procedures & Work Instructions' there are 4 actions:
Review Policy
Establish Quality Steering Committee
Review/Streamline QMS procedures
review Work instructions & forms
These have all been assigned to a manager or group and have a date that they are to be completed and a Measure (KPI), for instance, the KPI for Review Policy is that the Policy is to be Developed and Implemented.
This is all simple stuff when you look at it and much of it will be in next years plan and the next etc but it is documented, communicated, understood and acted upon by all necessary parties. We have a plan of attack for Quality and the business. I hope this helps. I cannot post the Plan as it has some sensitive material.
I could possibly send you the blank template with the headings
Greg B
