What is Business Process Outsourcing (BPO)?

somashekar

Staff member
Super Moderator
#11
Re: What is Business Process Outsourcing?

Hey This is Madiha..

Belong to Pakistan...

Thanks for such a nice platform...

Plz start some discussions on Business Process Outsourcing...

Good day to all :)

Thanks and Regards

Madiha
The world is shrinking and we now call it a global village. Communication is fast and realtime response is possible across the globe. No wonder then that competencies at optimum costs is sought and is fetched. BPO need not be a demand and supply between developed and developing countries. It can also be within country and within developing countries. Its all a "Make or Buy" decision made in a global scenario. Is Madiha upset about BPO .....???
Cheeers
 
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G

Gordon Clarke

#12
Re: What is Business Process Outsourcing?

Brad, I agree 100% as regards Coca Cola and all other companies that have their products manufactured in other countries and where the products are also sold in these and neighbouring countries. I suppose outsourcing any finished product falls into the category of "exporting" very relevant know-how.
It was more the companies that have components produced in low wage countries strictly for profit that I'm not too enamoured about - to put it very diplomatically :)
The good and bad thing about these types of countries is, that by just sending out drawings and "vague" specifications they rarely get what they thought they'd get. It takes a bit of effort to ensure that what is ordered is also manufactured.
I myself have things made in China and have an excellent cooperation with the company I deal with. I'm referred to as a good "friend" which means a lot to me and I'm often advised on what to do and write to get what I want. When I was in China I was very surprised at how quickly the things I wanted were understood and thrilled that suggestions for improvement came almost immediately. I can really understand how and why China is progressing so rapidly :)
 
G

Gordon Clarke

#13
Re: What is Business Process Outsourcing?

I'm neither upset or have any regrets about BPO - when used in the right spirit it's perfect. However there is huge diffeence in cooperating internationally (companies helping others with process knowledge for mutual long term benefit) and those that just use others to get cheap products with total disregard for how it is achieved - and you'll probably know a few companies that do this - right? :) I'm not looking for names - a wink and a nod is OK :D
Most Danish (and Swedish) companies have a good reputation when outsourcing, as they establish manufacturing companies in various countries and teach processes. LEGO, Danfoss, Grundfos etc. I'll bet they learn a lot too through the process :)
 
G

Gordon Clarke

#14
Re: What is Business Process Outsourcing?

It seems rather silly replying to my own contribution but "silly" can be good. I just had the thought that there must be several that could give some advice on what to be on the look-out for when outsourcing. I'm not thinking so much on a general theoretical philosophy, more on some personal experiences. It's OK with the good experiences too :)
 
M

Madiha.m

#15
Re: What is Business Process Outsourcing?

Thanks Brad and Harry for taking my request so seriously :)

Outsourcing is another example that proves our world 'a global village'; it seems so amazing to apprehend that companies situated at entirely different locations are outsourcing their jobs to the outsourcers that are farrrrr away from them and yet are getting the results they want.. outsouricing is another blessing of the internet!
Giant companies such as Cisco, Unilever, Procter and Gamble and many others have signed deals with the outsourcing companies.
 
M

Madiha.m

#16
Re: What is Business Process Outsourcing?

Somashekar

I am not upset about BPO, in fact i find it benefiting in many regards.. We dont always like doing each and everything in house, reasons can be many.. we might be short of time or that particular chore may not be our expertise.. So if we find somebody competent enough to share our workload and help us getting the service we desire, it is not bad at all. But Gordon has raised a really praiseworthy point, he says outsourcing should not be done due to selfish reasons.. (Just for saving money and making high profits).. But vendors should be hired because of the high class services they provide. They should be respected not disregarded..
I m not upset at all with BPO, in fact I am a web content writer who works with a BPO service provider (You can see my profile to get to know about the firm I work with). I have just dived in this field.. wanted to discuss,, to get some insights.. to get to know what are the general conceptions about outsourcing

Thanks for taking interest anyways.. :)

Madiha
 
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M

Madiha.m

#17
Re: What is Business Process Outsourcing?

Amazing and incredilble insight Gordon.. you seem to have much knowledge about BPO :) I am really impressed the way you are looking at it.

Respect and justice ought to be given to somebody services are being taken from. Companies before paying less money, should also think from providers' ends.

But i think you should agree that the services provided meet the standards... Providers try to put their heart and soul to cater the best of their services (I myself try to produce the best of content).

But yes your points are valid; services shouldn't be outsourced just for the reason that money can be saved! In fact companies outsource knowing the fact that the money being paid is less than deserved,, its not good , not good at all.

But it raises another point.. everyone wishes to save money.. why can't those companies then? And another fact is,, outsourcing is really benefiting the providers, in spite of being paid relatively less, they are getting boosts.. economies are also benefiting through outsourcing industry.
What do you say?

Regards

Madiha
 
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Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#18
Re: What is Business Process Outsourcing?

While Coca Cola and B of A did outsource much of what they do, I bet they retained their Core Competencies.
Coke is a formula. I'm not sure what Coca Cola's 'core competency' is.

As to Bank of America... :notme:
 

Stijloor

Staff member
Super Moderator
#19
Re: What is Business Process Outsourcing?

Coke is a formula. I'm not sure what Coca Cola's 'core competency' is.

As to Bank of America... :notme:
BofA? My home town bank?

Get big ASAP, not more competent...

I know, I am a customer...

Stijloor.
 
G

Gordon Clarke

#20
Re: What is Business Process Outsourcing?

Madiha,

You have me blushing. I don't have the insight you seem to credit me with :) just experience (good and bad) and a healthy portion of sceptism. It always surprises me how rich some people are in the poorest countries. "The rich get richer, and the poor get poorer"

This is nothing to do with my previous remark but I've been in India three times - Goa on holiday each time, but with a quick two day business trip to Mumbai thrown in. My opinion? noisy and very colourful :D I must like it or I wouldn't have been there 3 times - with my wife! We intend seing more than "just" Goa sometime.
 
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