Don't understand why your training is ISO basics and just a few auditing tips.....seems a bit lopsided to me.
Yea, gotta go with barb and Kevin on that one, but perhaps I would state more likely vise-versa. If you have not already, you may want to look at B. Scott Parsowith’s Fundamentals of Quality Auditing as a desk reference. I like it as a quick refresher guide. I have also developed a refresher course in auditing in PowerPoint that I give. It assumes that the attendees already have some auditing training. I can send to you if you like or I can send it to Marc to post here if he is agreeable. I have removed my speaker notes so it can customized it to an organization’s particulars.
talk about communication.....I do an exercise in my internal auditor training…
I do the same thing. In the course I designed for this firm, the course is a hybrid of my Lead Assessor training and systems management principles. I wanted my internal assessors to not just understand ISO, but WHY we wanted it and WHAT systems management was about. I have a one-half day module on just communication that includes the albatross lesson and the four primary behavioral styles, among others. I am expanding the latter currently and will post it soon. There is a brief discussion of the four behavioral styles that can be found at
http://Elsmar.com/ubb/Forum42/HTML/000001.html
It takes the trainees away from the subject which is foreign to them, and gives them some of the same information in a fun and familiar format.
I do this a lot also. I have found that training by ‘lecture’ sucks (pardon my language). I present several items of various formats for the students to ‘learn’ as if they were not taught. A particular one that is fun is the ‘match’ test. The students have to tell me how to light a match, under the assumption that my brain is a blank CPU waiting to be programmed. I have a lot of fun with that one. Kevin, I do the good-cop, bad-cop also, but mostly in my systems management training. But from your description, it seems to work well in auditing also. May have to look at my stuff again :>)
I really like the idea of ongoing auditor training.
Yea, that is pretty much a must.
...or have a professional come in and work with them.
You may find that this may be an attractive option. Sometimes you need someone from the ‘outside looking in’ rather than from the ‘inside looking out.’
Regards,
Don
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Just the ramblings of an Old Wizard Warrior.