What is the best way to Improve an Internal Auditors Effectiveness?

  • Thread starter Brenda Mundroff
  • Start date
D

Don Winton

#11
Don't understand why your training is ISO basics and just a few auditing tips.....seems a bit lopsided to me.
Yea, gotta go with barb and Kevin on that one, but perhaps I would state more likely vise-versa. If you have not already, you may want to look at B. Scott Parsowith’s Fundamentals of Quality Auditing as a desk reference. I like it as a quick refresher guide. I have also developed a refresher course in auditing in PowerPoint that I give. It assumes that the attendees already have some auditing training. I can send to you if you like or I can send it to Marc to post here if he is agreeable. I have removed my speaker notes so it can customized it to an organization’s particulars.

talk about communication.....I do an exercise in my internal auditor training…
I do the same thing. In the course I designed for this firm, the course is a hybrid of my Lead Assessor training and systems management principles. I wanted my internal assessors to not just understand ISO, but WHY we wanted it and WHAT systems management was about. I have a one-half day module on just communication that includes the albatross lesson and the four primary behavioral styles, among others. I am expanding the latter currently and will post it soon. There is a brief discussion of the four behavioral styles that can be found at

http://Elsmar.com/ubb/Forum42/HTML/000001.html

It takes the trainees away from the subject which is foreign to them, and gives them some of the same information in a fun and familiar format.
I do this a lot also. I have found that training by ‘lecture’ sucks (pardon my language). I present several items of various formats for the students to ‘learn’ as if they were not taught. A particular one that is fun is the ‘match’ test. The students have to tell me how to light a match, under the assumption that my brain is a blank CPU waiting to be programmed. I have a lot of fun with that one. Kevin, I do the good-cop, bad-cop also, but mostly in my systems management training. But from your description, it seems to work well in auditing also. May have to look at my stuff again :>)

I really like the idea of ongoing auditor training.
Yea, that is pretty much a must.

...or have a professional come in and work with them.
You may find that this may be an attractive option. Sometimes you need someone from the ‘outside looking in’ rather than from the ‘inside looking out.’

Regards,
Don

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Just the ramblings of an Old Wizard Warrior.
 
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B

Brenda Mundroff

#12
Barb, Kevin, and Don,

Thanks for your insights. It seems that I need to prepare a "tips and techniques" refresher course for my auditors, both current and new. You have given me many ideas for approaching this now.

Barb, the albatross is interesting. I will include it in the refresher.

Don, could you email me your Powerpoint? It's always easier to start with something already prepared and modify it, rahter than start from scratch.

A new internal auditor training class starts here tomorrow. It has been redesigned, so I'll be attending occasionally to get a feel for the new design. If I don't see any improvement in the "auditor thinking" training, then I will contact the vendor.

Again, thanks for the help!
 
D

Don Winton

#15
For anyone else interested, the PowerPoint document mentioned can be found at:
Broken link: http://www.ficom.net/members/donwinton/download/refresh.zip

Regards,
Don

------------------
Just the ramblings of an Old Wizard Warrior.
 
D

Don Winton

#16
Don, could you email me your Powerpoint?
Well, I could except that your e-mail address is not in your profile.

BTW, an expansion on the four behavioral styles can be found at:

Dead link: http://www.ficom.net/members/donwinton/TSMStuff/communication.htm

Regards,
Don

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Just the ramblings of an Old Wizard Warrior.

[This message has been edited by Don Winton (edited 07 December 1999).]
 

barb butrym

Quite Involved in Discussions
#17
Don, we must have alot of the same tools and references....I had to smile as I went through your presentation.... but I guess thats the way it is, we who think alike present alike...I even use the "listen twice as much as you speak" thing. I have a slide with 2 giant ears and one small mouth in the middle I use for that...and say we have 2 ears and one mouth for a reason.... I especially liked the SPC and quality cost parts, as i don't typically elaborate alot on those....

nicely done
 
D

Don Winton

#18
I especially liked the SPC and quality cost parts, as i don't typically elaborate alot on those....
The presentation was designed with flexibility in mind. I feel those are important concepts, but they can also be excluded without taking away from the intent of the document. As I stated above, it is meant as a refresher, but with some modifications, it could be used as a training course. I have had, over the past few years, several versions, each optimized to the particular audience. The one I posted was a hybrid of those, excluding my speaker notes. I feel my notes would not contribute since I have no idea the audience in which the training is to be given. Also, I have never been a fan of 'canned' and 'one size fits all' training.

we must have alot of the same tools and references....
I am sure we do. Most of this stuff have been around in one form or another for years.

nicely done
Thanks.

Regards,
Don

------------------
Just the ramblings of an Old Wizard Warrior.
 

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#19
Don:

The link is broken to ficom.net/members/donwinton/download/refresh.ppt.
 
D

Don Winton

#20
Sorry about that. Updates and all.

Dead link: http://www.ficom.net/members/donwinton/download/refresh.zip

Now it is in pdf format. Too many people could not read a Powerpoint 4.0 Mac file in their Windows environment.

Regards,
Don
 
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