What is the difference between a service request and a complaint?

[snoopy2017]

Hi everyone,

What is the difference between a service request and a complaint? For example, I work at a manufacturer where we receive service requests. For example, damage to a cable not within the intended use. It's not framed as a complaint in the service request. Is this still considered a complaint? When does a service request turn into a complaint?



Thanks!

 

[qualprod]

The damage of cable is within guarantee?it could be a non conformity report.
If it is not a guarantee, it may be just a service request.
I'm my opinion a complaint is what what customer thinks about your attention, your service, your product's quality.

 

[Ajit Basrur]

Hi everyone,

What is the difference between a service request and a complaint? For example, I work at a manufacturer where we receive service requests. For example, damage to a cable not within the intended use. It's not framed as a complaint in the service request. Is this still considered a complaint? When does a service request turn into a complaint?

Thanks!

Did you refer this thread:

Difference between Customer Complaint and Service Call as in ISO 13485