Hi Shimon,
Thank you for your reply.I have reviewed both the documents.According to Classification our devices are class-I and looking the notice Keyword index... , our devices are class-II , however, the notice has statement in saying that "in any discrepancy between this document and Medical Device Classification follow the latter". Hence , it justifies that our devices are class-I.
Our Customer in Canada are asking us to provide an offical document from Health Canada Specifying our devices names and stating they are class-I. They are not ready to accept just the MDEL license as the only official document.
I have reached out to Health Canada , in regards to this matter but they say we do not issue any such documents, what would be best route to prove that our devices are class-I?
Thanks,
Sheemah