I am wondering why such things as "answer the phone before the third ring" must be written down in instructions.
I'm trying to write detailed Customer Service Work Instructions
I've heard technical explanation about 2 to 3 rings a caller hear but the reciever does not. Certain delay before a receiver starts to hear the ringing.
Anyway, I would be interested in seeing the psychology behind three rings. I tried googling the "psychological explanation", but no luck.