What is the relation between competence and performance?

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Mike S.

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#2
I'll take a stab at it since no one else has.

Just because someone is competent does not necessarily mean he/she will perform well (think of a top-level baseball player who is drunk, on drugs, distracted by family issues, unmotivated, etc. and therefore has a terrible game or games).

However, competence is a prerequisite for good performance. Someone who is incompetent cannot perform well (except through dumb luck). Incompetence is almost a guarantee of poor performance regardless of desire, motivation, or effort (think of the average motorist pulled from the family car and offered $10M for winning their first NASCAR race with only 1 hour's practice).

Make any sense?
 
R

Randy Stewart

#3
Another View

I can explain how the internal combustion engine works and operates. However, when it comes to being a mechanic I wouldn't trust my own repairs!!! I may have the knowledge but I'm not competent to use it. If I have proven myself to be an ace mechanic then you can hit me for poor performance.
IMO Competence is having proven that skills, knowledge, etc. have been obtained and Performance is utilizing the skills, knowledge, etc. to do the work.
:bonk:
 
N

NYHawkeye - 2005

#4
Nice summary Mike -

Another way of saying it (for those left brain type people) is that competence should be viewed as a necessary but not sufficient condition for performance.
 
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M

M Greenaway

#5
Jim

Did this only become bad advice when we realised that the people writing the documents which John had to comply with were in themselves incompetent at writing a procedural document, and incompetent auditors trawled such documents looking for the most minor discrepancies they could ?
 
M

M Greenaway

#6
Jim

Is ISO downplaying conformance/compliance or just the need for procedures ?

Interesting that in the TC176 guidance document on documentation it says that in the absence of procedures audits should be undertaken against compliance to the text of ISO9001 itself (or words to that effect).

Perhaps its not compliance itself in question, just the need to re-spew the verbiage in the standard into our own documents ?
 
N

NYHawkeye - 2005

#7
M Greenaway said:
Is ISO downplaying conformance/compliance or just the need for procedures ?

I for one am hoping that ISO is not too concerned about downplaying conformance, compliance, or procedures. My hope is that ISO 2K is actually trying to get us to look at how to make the total system better. Of course this hope may or may not be true but I have found that taking this approach is more satisfying than worrying about compliance or procedures.

With regards to this thread it seems that we agree that having competent people is great as long as they are part of an effective system that allows/encourages people to utilize their knowledge and abilities.

Since competence (like every element of the system) does not guarantee results it should be managed as one of the many things required for success. More importantly it is one of the elements that needs to be looked at when the system does not obtain the desired results and there is an opportunity for improvement.
 
C

Carl Exter

#8
Competence and performance are inter-related. As most respondents seemed to indicate, competence is a prerequisite for acceptable performance. But competence itself it best judged by performance. You have to be competent to perform, and your performance will reveal the level of your competence. Two sides of a coin to me.
 
S

s_warin

#9
If the competency is the ability to do work by using knowledge and skill, What about attitude?

Because competency has to consist of knowledge, skill and attitude.(Bloom's Taxation) And the intention and attention of doing work depends on the attitude of the person. The reward and punishment gives only the contemporary motivation. Why not add attitude to competency?:biglaugh:
 
S

s_warin

#10
Please compare

Please compare knowledge to cognitive.
Please compare skill to psycho-motor.
Please compare attitude to affective.:p :) :biglaugh: :eek:
 
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