Alibi,
My experience with SAP has been similar. They will actually go so far as to tell you it complies with ISO 9001 requirements, when, in reality, it is an expensive pain in the neck. In the area of supplier assessment and rating, I've seen a lot of money paid for uploading data, only to have it count for naught because SAP SUCKS.
There should be numerous QS9000 people using SAP, so you may want to ask this question in the QS 9000 forum at this website.
Cheers.
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