What measurables have you identified for "Control of non-conforming product"

A

Andrews

#1
This question is for the ISO9001-2000 certified companies

What measurable have you identified for "Control of non-conforming product" process.
 
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E

energy

#2
PPM for returns

Some thoughts:

1. Customer returns vs satisfied Customers shipments

2. Internal job problems vs sucessful job completions

Set a goal and monitor the results. Sounds simple. It isn't. IMHO
:ko: :smokin:
 
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