S
Simon Timperley
Hello Guys & Gals,
I attended the Open Space gathering last week along with about 60 of my fellow Quality Professionals who were from a diverse range of manufacturing, service and public sector organisations. I must say it was a really excellent day, the venue (Orange Studio, Birmingham, UK) is superb, the people were great, the food was magnificent and the Open Space format was tremendous - so not bad all in all!
The topic for the day was
How can we get more value from ISO 9000?
For those of you who are unfamiliar with the 'open space' format there is no agenda and no formal presentations - it's basically a free for all but with structure.
I was asked to think about ISO 9000 prior to the day, which I duly did on the train journey down (motion is supposed to be good for creativity - I learned this at OS).
I started to think about the behemoth that is ISO 9000…
ISO 9000 is truly an international standard costing billions of pounds to industry and supporting the consultancy, training and certification industries worldwide. The aim of the standard is to help organisations to improve and hopefully to generate increased market share, revenue profit etc. - but in reality does it? Has it now not just become a necessary but expensive overhead that buyers and contract awardees blindly require of their suppliers?
Rightly or wrongly in the early days of BS 5750 or ISO 9000 organisations holding the badge were held in high esteem and they differentiated themselves - nowadays it's so what!
It was in this context that I had the idea. What if we took the best bits of the EFQM Business Excellence Model or Baldridge i.e. the scoring system and applied it to ISO 9000?
I believe if you could take the ISO 9004 document and develop an intelligent scoring system for every **** clause it contains then you would have a superb continual improvement tool. You could still have the mandatory requirements (ISO 9001) that all organisations would have to achieve a pass mark in, but for the more proactive organisations they would be able to eat away at all the best practice contained within ISO 9004. And they would be able to show it! Whereas now Backstreet Bob and Worldclass Willy are ISO 9000 Registered with a scoring system you could differentiate and say I'm ISO 9000 (127pts) or alternatively ISO 9000 (976pts) or somewhere in between.
What an incentive for improvement…there's no doubt it would generate senior management buy in and through a central database you could benchmark organisations internationally - Wow!
Why not just use the EFQM Excellence Model or Baldridge I hear you ask? Well ISO 9000 (bless it's cotton socks) is International and is the perfect vehicle to deliver it.
I ended up doing an ad hoc presentation on the above to 4 people at OS and they all agreed that the idea was sound. The question from everyone was how can this and the other ideas that were generated on the day be taken forward to the people that matter.
Well a letter signed by all attendees will be winging its way to ISO TC/176TS (the people that wrote the standard) shortly and some of us will also be having a go at developing a scoring system for ISO 9004.
Do you think it's a good idea in principal? Or is it a sack of cack?
Simon
I attended the Open Space gathering last week along with about 60 of my fellow Quality Professionals who were from a diverse range of manufacturing, service and public sector organisations. I must say it was a really excellent day, the venue (Orange Studio, Birmingham, UK) is superb, the people were great, the food was magnificent and the Open Space format was tremendous - so not bad all in all!
The topic for the day was
How can we get more value from ISO 9000?
For those of you who are unfamiliar with the 'open space' format there is no agenda and no formal presentations - it's basically a free for all but with structure.
I was asked to think about ISO 9000 prior to the day, which I duly did on the train journey down (motion is supposed to be good for creativity - I learned this at OS).
I started to think about the behemoth that is ISO 9000…
ISO 9000 is truly an international standard costing billions of pounds to industry and supporting the consultancy, training and certification industries worldwide. The aim of the standard is to help organisations to improve and hopefully to generate increased market share, revenue profit etc. - but in reality does it? Has it now not just become a necessary but expensive overhead that buyers and contract awardees blindly require of their suppliers?
Rightly or wrongly in the early days of BS 5750 or ISO 9000 organisations holding the badge were held in high esteem and they differentiated themselves - nowadays it's so what!
It was in this context that I had the idea. What if we took the best bits of the EFQM Business Excellence Model or Baldridge i.e. the scoring system and applied it to ISO 9000?
I believe if you could take the ISO 9004 document and develop an intelligent scoring system for every **** clause it contains then you would have a superb continual improvement tool. You could still have the mandatory requirements (ISO 9001) that all organisations would have to achieve a pass mark in, but for the more proactive organisations they would be able to eat away at all the best practice contained within ISO 9004. And they would be able to show it! Whereas now Backstreet Bob and Worldclass Willy are ISO 9000 Registered with a scoring system you could differentiate and say I'm ISO 9000 (127pts) or alternatively ISO 9000 (976pts) or somewhere in between.
What an incentive for improvement…there's no doubt it would generate senior management buy in and through a central database you could benchmark organisations internationally - Wow!
Why not just use the EFQM Excellence Model or Baldridge I hear you ask? Well ISO 9000 (bless it's cotton socks) is International and is the perfect vehicle to deliver it.
I ended up doing an ad hoc presentation on the above to 4 people at OS and they all agreed that the idea was sound. The question from everyone was how can this and the other ideas that were generated on the day be taken forward to the people that matter.
Well a letter signed by all attendees will be winging its way to ISO TC/176TS (the people that wrote the standard) shortly and some of us will also be having a go at developing a scoring system for ISO 9004.
Do you think it's a good idea in principal? Or is it a sack of cack?
Simon