What problem solving tools do you use the most?
We got questioned on our use of tools in our corrective/preventative actions (8Ds). Being new to this and without the opportunity to get trained up I am wondering what tools to look into for various jobs. First one is for root cause analysis. Automotive sector but low down the food chain hence resources for training are low.
5 whys seem most likely but is/is not, Ishikawa, etc all have their uses. At the moment we kind of just describe the problem and work from there.
Anyway from a purely practical viewpoint I'm thinking of generating some examples using different tools to prove that we can use them if we wanted or needed. The reality of the situation is we solve problems just fine doing what we do. Is following a set problem solving tool really necessary?
As I said, new to quality and in the deep end. Any advice on relevance of well known problem solving tools would be most helpful.
(To qualify this I mean relevance to likely Quality dept activities such as 8Ds/Corrective Action, Quality planning, through to QMS improvements would help).
We got questioned on our use of tools in our corrective/preventative actions (8Ds). Being new to this and without the opportunity to get trained up I am wondering what tools to look into for various jobs. First one is for root cause analysis. Automotive sector but low down the food chain hence resources for training are low.
5 whys seem most likely but is/is not, Ishikawa, etc all have their uses. At the moment we kind of just describe the problem and work from there.
Anyway from a purely practical viewpoint I'm thinking of generating some examples using different tools to prove that we can use them if we wanted or needed. The reality of the situation is we solve problems just fine doing what we do. Is following a set problem solving tool really necessary?

As I said, new to quality and in the deep end. Any advice on relevance of well known problem solving tools would be most helpful.
(To qualify this I mean relevance to likely Quality dept activities such as 8Ds/Corrective Action, Quality planning, through to QMS improvements would help).