What Quality Level would a customer tolerate.....1000dpku?

[johnnybegood]

What quality level would a customer tolerate.....1000dpku? 100dpku? or zero defect?

 

[Jim Wynne]

What quality level would a customer tolerate.....1000dpku? 100dpku? or zero defect?

I think most customers would be happy with zero defects.

 

[Marc]

A very general question. What type of product? A rubber duck for kids? A heart pacemaker?

Need more details.

 

[Bob Ablondi]

A very general question. What type of product? A rubber duck for kids? A heart pacemaker?

Need more details.

Marc:
The TS16949 Customer specifics require the supplier indicate zero defects in their control and inspection plans. The TS specification and ISO 9001:2000 do not.

 

[Marc]

Yes, but the poster who started the thread didn't mention TS 16949 or any specific customer.

BTW - Can someone tell me what 'dpku' is? Defects Per ... ??

 

[Tim Folkerts]

Marc,

I'm not sure either, but I was guessing dpku = defects per kilo-units or defects per thousand.


Tim

 

[johnnybegood]

dpku=defect per thousand unit.

product=walkie-talkie

iso9001:2000

is zero defect achieveable?

 

[Jim Wynne]

is zero defect achieveable?

Yes, but only if you change the definition of "defect."

 

[Bob Ablondi]

Yes, but the poster who started the thread didn't mention TS 16949 or any specific customer.

BTW - Can someone tell me what 'dpku' is? Defects Per ... ??

How about Defective parts per thousand units? Big three use PPM. Zero defects applies to attribute sampling.

The Ancient One

 

[Bill Ryan - 2007]

How about Defective parts per thousand units? Big three use PPM. Zero defects applies to attribute sampling.

The Ancient One

Why doesn't "zero defects" apply to variable sampling?