What quality training do you suggest?

[Newb2Quality]

I just got a role as "Quality Coordinator" btw is that such a role? I picked it myself I felt Quality Manager was overwhelming. Our small company is in the process of becoming ISO-9001 compliant. Not so much certified, as of yet, per our customer requirements. My background is calibration. I received my training in the Air Force. Since then I have worked in various manufacturing companies where there has been an extensive QMS in place. I have been on an Internal Audit Team that was recipient of the Malcolm Baldridge Award. I do understand the need for quality. I would like to further my education in Quality. What ASQ training do you think would best benefit my current role. Also my company is willing to pay for ASQ certification for myself. ASQ suggests CQIA but I think I need more intensive training.
Any help is greatly appreciated
Thanks in Advance

 

[Tidge]

Since you mention ASQ, I would recommend CQE as the "baseline". Much of what is covered in the CQE BoK shows up in other ASQ certifications, to varying degrees. I maintain my CQE, as well as several other certifications from ASQ.

The only note of caution I have when preparing for the ASQ CQE exam is that there are some industries/areas that have specific (consensus) terminologies and practices that may differ from the (excellent) generalities considered in the CQE BoK. You will need to be able to apply the more general applications in order to pass the exam. There are not many (to my knowledge), and they aren't presented as shibboleths, it's just that a mature QE does need to have a particular dialect when speaking in certain well-defined areas.

 

[Randy]

Before doing anything, what's your goal and why? I'm not a 100% fan of all the titles, acronyms or any of that stuff....I've witnessed too my jibberish, garbage and failure where reliance to success was on a training course a test and letters behind a name.

 

[Tidge]

I don't disagree with @Randy, but when I've encountered a CQE spouting jibberish I have leveraged our common training to get them to make more sensible arguments.... or at least to stop with the jibberish. (Hmmm... maybe there is something to this sibboleth argument after all?)

 

[Randy]

sibboleth

As used in Season 2 Episode 8 of "West Wing"?

 

[Tidge]

I never watched West Wing, but I am constantly waiting to hear someone pronounce it that way just so that I can see the reaction!

 

[Newb2Quality]

I would recommend CQE as the "baseline".

I originally thought CQE would be the best. I think by taking the preparation course it will help me tremendously. I will have take it online but I question can I go back through previous material, we discussed that if I do take this course it would have to be in conjunction with the my daily duties. If I can review the material I feel that I would be able to pass the exam to become certified.

 

[Newb2Quality]

Also with taking the online course do you think ordering a handbook would be beneficial?

 

[Newb2Quality]

what's your goal and why? I'm not a 100% fan of all the titles,

My goal was to expand my quality knowledge that when I talk to other Quality representatives in other companies, I don't sound like an idiot, if that makes sense. Also I had to get a title for my role. Didn't think Quality Manager was appropriate with the lack knowledge that I currently possess compared to my previous Quality Managers.

 

[Randy]

My goal was to expand my quality knowledge that when I talk to other Quality representatives in other companies, I don't sound like an idiot, if that makes sense.

Yeah it does and it's understandable, but then again I've sounded like an idiot to a whole herd of people (a ton of them in this venue) for over 71 years now and guess what, it came to a point over 50 years ago I didn't give a crap how I sounded because it was performance that paved the way now flowery words. Walk the walk and "p" on talking the talk trying to please and impress (Yet it does help to be able to converse intelligently but our true abilities are derived from actually doing and not hearing words in a class)

Also I had to get a title for my role

Titles are empty hats that feed ego and accomplish squat on their own. (Except when you get to be called "Pop" by grandkids and Great-grandkids). I've encountered literally hundreds of people with lofty titles and acronyms that didn't have the ability to open a door without creating chaos, confusion and catastrophe. As stated by some prophet "Even the ones with the most lofty titles sit on their arse". Focus on doing and just back off on getting some kind of grand designation.

Didn't think Quality Manager was appropriate with the lack knowledge that I currently possess compared to my previous Quality Managers.

The previous guy is gone, history, under the bridge, in the past, Sayonara-goodbye, whatever.............Forget him and definitely don't try to replicate that person or we'll all hear the thud when you hit the floor. Look and study what went on previously and capitalize on the successes. Study the failures and learn from them as well, we learn more from failure than we do success (some here say otherwise but poo on them).

Internally if those that are more learned, well versed, and experienced or lofty titled as you, fail as people to mentor for nothing more than to help another succeed and in that success help the organization on the whole then they are worse than you consider yourself now. Learn from that as well.