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What questions should I ask during Internal Audits?

R

Ron Tollett

#11
This very interesting, Jane. So in respect to Product Realization. Questions like, "Can you show me the process in which you produce an order?" or "How does in-process product move forward to the next operation?" Once I find the evidence, compare it to the procedure, correct?
 
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Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#12
In case Jane doesn't get back right away, Ron you have pretty much summed it up.

But let us keep in mind that not everything requires a procedure and some procedures are so difficult to use that the auditing isn't simply about following procedure. In addition, procedures don't have to give every little detail.

It is about the process's effectiveness, of which definition plays a part; even if that definition is a clear and consistent description by auditees of what goes on and why, what the outcome is (including records as required, which you would verify), how the auditees can tell if it was good or bad outcome, and what to do if the outcome was not satisfactory.
 
J

JaneB

#13
This very interesting, Jane. So in respect to Product Realization. Questions like, "Can you show me the process in which you produce an order?" or "How does in-process product move forward to the next operation?" Once I find the evidence, compare it to the procedure, correct?
Yes, exactly, you've got it. (Remember you may need to phrase questions in simple terms at times, rather than sound like a walking text book at all times).

And with the provisos that Jennifer added too! Not 'everything' is or even should be in The Procedure. Because any auditor should remember they are auditing a process (not just a procedure) and auditing part of a management system.
 

qusys

Trusted Information Resource
#14
Re: Internal Audit questions

Thanks Gusys. If this was evidenced as being completed, would you say this would be considered effective in the activity/process?
Hi Ron,
you are in, but remember to take in mind the objective and the scope of the audit to catch evidence to compare with the audit criteria to verify complaince or not.
You shall follow a a certain logical path, making ad hoc questions, but also verify records, look at the process and results .
Hope this helps:bigwave:
 
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