What should be changed in the ISO 9001:2015 Standard?

[vanputten]

From Sidney: "Dirk, my understanding is that if the ISO TCG has it's way, ALL future ISO Management System Standards will have to follow the common structure."

I wrote that the HLS may affect all ISO published standards that are BASED on 9001. So yes, this might include the standards ISO 14001, ISO 22000, ISO 27001, ISO 50001, etc.

 

[vanputten]

Keep your eyes and ears open in February 2012 for decision on the High Level Structure and common text for all ISO Management System Standards.

By September 6, 2011, ISO National Standards Bodies (NSB) to vote on approval of implementation of Joint Technical Coordination Group (JTCG) High Level Structure (HLS), common text and definitions, and on whether they should be mandatory or flexible guidance.

September 19 & 20, 2011, ISO/Technical Management Board (TMB) will meet for the preliminary review of NSB voting results and committee responses.
Decision to allow JTCG to address any comments on the HLS, common text and definitions ONLY, but NOT on their approval or implementation

February 2012 ISO/TMB Meeting: Final ISO/TMB decisions on approval and implementation of the JTCG recommendations.

 

[Stijloor]

Keep your eyes and ears open in February 2012 for decision on the High Level Structure and common text for all ISO Management System Standards.

By September 6, 2011, ISO National Standards Bodies (NSB) to vote on approval of implementation of Joint Technical Coordination Group (JTCG) High Level Structure (HLS), common text and definitions, and on whether they should be mandatory or flexible guidance.

September 19 & 20, 2011, ISO/Technical Management Board (TMB) will meet for the preliminary review of NSB voting results and committee responses.
Decision to allow JTCG to address any comments on the HLS, common text and definitions ONLY, but NOT on their approval or implementation

February 2012 ISO/TMB Meeting: Final ISO/TMB decisions on approval and implementation of the JTCG recommendations.

Who are all these people?

• Names?
• Titles?
• Companies?

Stijloor.

 

[vanputten]

I have no idea. They are high level, international groups within ISO.

 

[Stijloor]

I have no idea. They are high level, international groups within ISO.

I am just curious who these "decision makers" are.

I thought you were a committee member and be able to find out...

Stijloor.

 

[vanputten]

I probably could find out if I asked a lot of questions and spent a lot of time on it.

I do know that the TMB is running the management system standards part of ISO. The TMB says jump, and the Technical Committees say, "How high?"

 

[immaya08]

Re: What should be changed in the ISO 9001:2014 Standard?

hi. i would like to agree with Stijloor's suggestion. i have seen several companies in which employees (including 'top management' - executives) have not even read nor seen their quality manual. some companies are into writing a whole 'book' for a quality manual, some consultants also require them to come up with 'policy statement' for each clause and yet employee's mindset regarding 'quality outputs/outcomes' did not change. the revised edition should specify practical requirements on quality manual.

 

[immaya08]

it just feels so third world: this forum is talking about future revision of ISO 9001 while we here in this part of the world are just waking up to 'quality standards'. but to be fair, at least we have also jumped into the bandwagon of 'climate change' fanatics (or lunatics).

 

[John Broomfield]

Re: What should be changed in the ISO 9001:2014 Standard?

hi. i would like to agree with Stijloor's suggestion. i have seen several companies in which employees (including 'top management' - executives) have not even read nor seen their quality manual. some companies are into writing a whole 'book' for a quality manual, some consultants also require them to come up with 'policy statement' for each clause and yet employee's mindset regarding 'quality outputs/outcomes' did not change. the revised edition should specify practical requirements on quality manual.

immaya,

Do not hold your breath waiting for ISO to tell everyone how to prepare their quality manual. The standards will remain nonprescriptive and specify only the minima for us to exceed according to the requirements of our organization.

Here you agree that people do not read their quality manuals. This is not new as IT have known for years with their helpdesk response "RTFM"!

This may reveal a lack of interest (where commitment to requirements starts) or that the manuals being written without regard for the readers.

Instead of rewriting the standard as the quality manual try instead to explain (using the present tense so it is a reflection of reality) how the management system works:

A. To convert customer needs into cash in the bank
B. To add value while preventing loss (manage opportunity and risk)
C. To continually improve performance

Just like the Wall Street Journal, aim for Grade 8 readability.

Then train the leaders to explain to the employees the benefits of their management system and its obligations on the leaders and on the employees. They may even develop a tri-fold version of the manual, with diagrams and photographs of people enjoying their work, as a handout!

If you want to include an aid to auditors in your manual then add a single-page exhibit that shows the relationship between the documented parts of the management system and the clauses in the standard.

Bottom line: write the manual to enthuse the leaders and employees so they understand, use and improve their management system. Competent auditors do not need a rewrite of the system standard.

Good luck,

John

 

[immaya08]

Re: What should be changed in the ISO 9001:2014 Standard?

Hi John.

wow!that was quite a response. i used to work for another consulting firm wherein the boss is quite 'trad' and that is the way they handle documentation for their clients. but then ive discovered that we can actually use other formats 'like the use of diagrams' in making our points (quality commitments so to speak) through the quality manual.

thanks for your response. at least i can now tell people about the practical quality manual. only problem is 'old trad CB auditors' still subscribe to the old fashioned quality manual- that no body is interested to read, except new hires (who are required to read)