What should be changed in the ISO 9001:2015 Standard?

[insect warfare]

The reason for the new clause numbering is so all management system standards (MSS) can eventually be harmonized and aligned using as much identical core text, common terms and definitions as possible, thereby reducing confusion and inconsistency when interpreting and implementing these standards. The update of ISO/IEC Directives, Part 1, Consolidated ISO Supplement, 2013, Annex SL, Appendix 2 also had an influence, too, I guess....

Aside from that, it is generally not good practice to rely on clause numbers for process support. Most of the time you hear of those document control systems that end up having to backtrack when the standard changes, but your management review situation seems to be just as applicable here. There are some other threads here on the Cove which discuss the various pitfalls of using clause numbers to set up documentation, assign NC's to internal audits, etc....so on and so forth.

In short - the people who structured the clause numbers didn't do so with your company specifically in mind, so why would you lean on something that you cannot even control or influence?

Brian

 

[JaneB]

Mguilbert,
The work you will have to try and align old numbering with new numbering is at least one very good reason not
to use the clause numbers of a Standard when designing and using a management system.
There are a heap more of course.
How much better to design a system around your organisation and its processes, and use that to track progress.
It's changing of course in line with the decision by ISO to introduce consistency of structure etc across the various management systems. Read more about that on ISO's website here.

 

[mguilbert]

I do agree with you. These were set before I assume the position. I guess I will have to change this process.

 

[guyweyburne]

great topic
What needs to change...mmmm:
1) Non Conforming Product as it doesnt relate to the service industry
2) Quality Standards should be renamed Business Standard
3) Quality Objectives should state Business KPIs
4) Preferred Suppliers needs to be looked at again )

 

[guyweyburne]

Oh and by far the most importantly change needs to be:
What is acceptable / not acceptable
re time between:
Management Reviews?
Reviewing documents?
Reviewing the Quality Policy?
You can also apply this to other standards

 

[guyweyburne]

Yes continuous improvement is like prevent pollution on the Environmental Standard -maybe ongoing improvement?

 

[guyweyburne]

Most external auditors have no idea

 

[kgott]

great topic
What needs to change...mmmm:
1) Non Conforming Product as it doesnt relate to the service industry
2) Quality Standards should be renamed Business Standard
3) Quality Objectives should state Business KPIs
4) Preferred Suppliers needs to be looked at again )

I can't agree with deleting the word objectives. I think that word should remain because it is something to be achieved. while this word is often confused with targets and the two words are often used interchangabley, they simply confuse things.

Cant entirely agree with KPI's either. They are already some of the most widely miss-understood phrases used in industry. If one must use this kind of a word then 'achievement indicators' or 'success indicators' would better describe what one is referring to.

Business standards -yes, good idea

 

[sridharafep]

General perspective towards word "Quality" should change wherever applicable.

As someone highlighted many organization has Quality department / function / operation. So the "Quality Objectives" need to be interpreted / understood well.

As its common business objectives, why it should be only Quality oriented objectives?

 

[kgott]

General perspective towards word "Quality" should change wherever applicable.

As someone highlighted many organization has Quality department / function / operation. So the "Quality Objectives" need to be interpreted / understood well.

As its common business objectives, why it should be only Quality oriented objectives?

I think if more people understood the definition of quality in ISO 9001 they would realise that quality is far less about the product/service and far more about customer satisfaction and would therefore concentrate on 'Business Objectives."