What should be included in Management Review Meeting for ISO 9001:2015?

D

dbulak

#1
Are there any guidelines or specific requirements that need to be included in an ISO 9001:2015 Management Review meeting?

Thanks in advance as always.
 
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Chennaiite

Never-say-die
Trusted Information Resource
#4
Are there any guidelines or specific requirements that need to be included in an ISO 9001:2015 Management Review meeting?

Thanks in advance as always.
9.3.2 does provide specific requirements for Management review inputs.

However, it would be nice to start by enlisting all meetings that your Top Management is chairing as on today. A small comparison of those with 9.3.2 will give a fair idea of what goes missing. A good Top Management reviews for the benefit of their Business and therefore it is possible that all elements of 9.3.2 are already in their Calendar one way or other. If it isn't, it is time to add.
 
Q

QAMTY

#5
Hi Colin

In 9.3.2 b. in internal /external issues is only context or interested parties is also included?

Thanks
 

BoardGuy

Quite Involved in Discussions
#6
Management review should cover the following based of 9.3 and clauses referenced below:

1) Review and updating of Context of The Organization, including Issues, Risks and Opportunities (see 4.1 & 4.2)
2) Review and updating of the Strategic Plan [Direction] (see 4.1, 5.1.1, 5.2.1 & 9.3.1)
3) Review and updating of process objectives, metrics and KPIs
4) Review of customer feedback
5) Review of the CAR system and related trends
6) Review of internal and external audit results
7) Review of the performance of external providers
8) Review of the adequacy of resources
9) Review of the effectiveness of actions taken to address Risks and Opportunities
10) Review of Opportunities for Improvement
11) Review of the Quality Policy for adequacy and to ensure it remains consistent with the needs of customers and the industry
12) Recommendations for improvement of the quality management system
13) Follow-up activities from previous Management Reviews
14) Determine the continuing suitability, adequacy, and effectiveness of the Quality Management System (see 9.3.1)
 
Q

QAMTY

#7
Thanks

I wonder why in 9.3.2 b) mention changes in Internal/external Issues, it is supposed to consider only 4.1

if it were Context, I would consider also 4.2 (interested parties)


Could you clarify?

Thanks
 

Colin

Quite Involved in Discussions
#8
Thanks

I wonder why in 9.3.2 b) mention changes in Internal/external Issues, it is supposed to consider only 4.1

if it were Context, I would consider also 4.2 (interested parties)


Could you clarify?

Thanks
Yes, I would include interested parties but don't forget, most people will be unaware of just what context means so you can wrap it up under the best heading for people to understand. It isn't mandatory to copy the words of the clause.
 
#10
9.3 MANAGEMENT REVIEW - ISO 9001:2015
9.3.1 General
The Top management shall review the organisation's quality management system, at planned intervals, to ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the organisation.

9.3.2 Management review inputs
The management review shall be planned and carried out taking into consideration:
(a) the status of actions from previous management reviews
(b) changes in external and internal issues that are relevant to the QMS
(c) information on the performance and effectiveness of the QMS, including trends in:

1) customer satisfaction and feedback from relevant interested parties
2) the extent to which quality objectives have been met
3) process performance and conformity of product and services
4) non conformities and corrective actions
5) monitoring and measurement results
6) audit results
7) the performance of external providers

(d) the adequacy of resources
(e) the effectiveness of actions taken to address risks and opportunities (see 6.1)
(f) opportunities for improvement

9.3.3 Management review outputs
The outputs of the management review shall include decisions and actions related to:
(a) opportunities for improvement
(b) any need for changes to the QMS
(c) resource needs.

The organisation shall retain documented information as evidence of the results of management reviews.
 
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