Re: Major nonconformity
There are a lot of things in this post that trouble me. Primarily:
* Stopping an external audit for 1 major? Kind of defeats the purpose.
* Fixing it and forgiving it? VERY wrong.
That CB was not following the rules at all...
In the external auditors' "defense" (please note the use of ""), this was an audit to the first version of ISO 9001 many years ago. Perhaps the experience of the external auditors was not much. I was responsible for ensuring manufacturing was up to par, but not the whole organization, so I don't know what went into the CB selection.
The Major was a missing traveller document. They were following the product line and unfortunately, the bus frame selected was missing all of its documentation for requirements we were to meet at our site as well as the requirements for our US facility to meet.
The "fix" was that we found the missing documentation and we started investigating immeidately why it went missing in the first place. Our travellers were placed in loose folders that rested on the frames and were subject to being misplaced, lost and/or destroyed along the production line.
This was a registration audit so it was to last several days, considering the size and scope of our organization. They continued with the audit while we started to address the issue regarding our documentation. Thankfully, the frame happened to travel to the US location at the same time as us, all documentation intact and with it.
Still, I swore I would never go through that experience again of having an audit stopped.
And, for what it is worth, I also swore I would never EVER deal with that Registrar again.
