I received this query from Tina, which I'm posting on her behalf. I'll point her to this site.
Tina said:I am studying the ISO quality management standards, because I would like to implement them in my line of work, and I have a few questions regarding their applications. I am a self employed tourist guide from Slovenia (EU) and I would like to know, if it is possible, to get the ISO quality certification for a tourist guide. Would it be possible to get the certification also for guides, that are not self employed?
Which standard would be most usefull and how much would it cost me, to get and keep this standard on the annual basis. I have read the internet page about the costs, but it is very difficult to put an exact assesment on the costs, because I am not exactly sure, which standard would be the most suited.
I would also like to know, what do I get for the money I put in ( a certificate, that I must validate on the annual base?, a place in the register? in how many countries this cartificate is valid?,...)
Working as a tourist guide, I have not been able to find a suitable ISO standard for tourist guides, but generaly I think, that in our line of work ISO TC 176 is the best suited. Subdivisions of the quality management and quality assurance are: ISO 9001:2008 requrements, ISO 100001:2007 costumer satisfaction - guidelines for codes of conduct for organizations, ISO 10003:2007 costumer satisfaction - Guidelines for dispute resolution external to the organisation, ISO 10002:2004 - costumer satisfaction - Guidelines for complaints handling in organization, ISO 10015:1999 quality management - guidelines for training.
So if I want to to get certified as a guide with the certificate of quality, do I have to get and follow all of the above mentioned standards?
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