What to do if a Corrective Action requires several extensions

#1
Does anyone know if there are any guidelines/standards addressing what to do if a corrective action requires several extensions beyond the limits defined in the company procedure?
 

Marc

Captain Nice
Staff member
Admin
#2
There have been many discussions in the forum over the years with regard to corrective actions which take longer to implement and close out than expected or within a pre-defined timeframe.

The bottom line is reality. It happens. The question is, can why be explained. Cost, as an example?

My suggestion is that you scan some of the discussions in this forum: Nonconformance and Corrective Action

And if you still have questions, come back to this discussion and give some specifics of the scenario you are involved in.
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#3
Does anyone know if there are any guidelines/standards addressing what to do if a corrective action requires several extensions beyond the limits defined in the company procedure?
As Marc mentioned, this issue has been debated here many times. The key aspect is to understand why the corrective actions are not implemented in a timely fashion. Reasons such as;
  • Artificial short deadlines in the procedures
  • Lack of buy in by the actionees the problem is real and deserving of a systemic fix
  • People issuing the corrective action requests not having organizational authority
  • Perception of bogus nonconformities
  • Lack of involvement by top management in the system
Assuming the corrective action requests are sound and worthy of fixing, the best way to resolve chronic delinquency is to have an automatic escalation process, whereby, after failure to respond and/or implement corrective actions on the agreed upon timeframe, the reminder gets also copied to the delinquent individual’s line manager. If the escalation process does not work, that is a strong hint that your organization’s management does not give a “rodent’s derrière” about having an effective corrective action process and the organization is, very likely, highly dysfunctional.

Good luck
 

Bev D

Heretical Statistician
Staff member
Super Moderator
#5
bottom line: stop using arbitrary deadlines and start thinking about your corrective actions. truly understand the causes, the severity of the NC and the effectiveness of the proposed solutions.
 

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