What to do when the auditors guide does not return

J

joshubob

#1
Can anyone help me with the below question
An auditor is conducting a third party QMS audit and the guide that has been appointed to accompany him is called away by his supervisor. After five minutes, the guide has not returned. What should the auditor do? What should the auditor not do?
 
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qusys

Trusted Information Resource
#2
Re: Exam question help

Can anyone help me with the below question
An auditor is conducting a third party QMS audit and the guide that has been appointed to accompany him is called away by his supervisor. After five minutes, the guide has not returned. What should the auditor do? What should the auditor not do?
The auditor should be firm in his objective to collect evidence for his audit, so he shall demonstrate to be flexible waiting for the arrival of the assigned guide for his tour. He shall be open minded understanding the contingent needs, but when the guide arrive, he should tell him he will recover the time lost and alert him as well as Mgmt representative for the adjustment of the agreed audit plan.
He should not loose his patience and remain focused on his work to complete with effectiveness.hope this helps:bigwave:
 

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#3
<snip> After five minutes, the guide has not returned. What should the auditor do? What should the auditor not do?
Wait until the guide has returned. If, after about 15 minutes or so, if it was me, I'd probably ask an employee to take me to the quality manager (or who ever the company contact person responsible for the audit is) and let the contact person explain what is going on. If I was in a bad mood I might even cancel the audit, pack up and leave.

In a lead auditor course they generally have a question like that and point out that it is one tactic some companies use to try to "burn up time" so the audit can't be fully completed. Another "burn up the time" method is for someone in upper management to be "busy" (you're in their office waiting to interview the person but the person isn't there yet) with the promise that the person will "soon" be there. And as the minutes and hours pass.... Time is being "burned up".
 
T

tbsiva

#6
Re: Exam question help

In my point of view, I will continue the audit and try to collect objective evidences whereever there are nonconfirmities...Once the guy is back, I will explain him with all the evidences and make him understand the nonconfirmity....
 
J

JaneB

#8
Wait until the guide has returned. If, after about 15 minutes or so, if it was me, I'd probably ask an employee to take me to the quality manager (or who ever the company contact person responsible for the audit is) and let the contact person explain what is going on. If I was in a bad mood I might even cancel the audit, pack up and leave.
Yes, that's a sound approach.

Time management is critical on an audit.

Yes, auditors do need to be flexible - but they also must have adequate time to actually do what the audit requires. And if a company is using this as a delay tactic, the auditor has to take corrective or preventive action so that the audit isn't derailed or the auditor prevented from doing their job.
 
K

Ka Pilo

#9
An auditor is conducting a third party QMS audit and the guide that has been appointed to accompany him is called away by his supervisor. After five minutes, the guide has not returned.
Is this considered as nonconformity? In case which clause violated? 5.1 Management commitment?
 

qusys

Trusted Information Resource
#10
Is this considered as nonconformity? In case which clause violated? 5.1 Management commitment?
Consider that this is a question of a student . That's a matter of QS audit training and in this training the instructor would like to prove the knowledge of ISO 19001 guidelines too, in addition of ISO 9001 clauses:bigwave:
 
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