What would we do to satisfy ISO 17020:1998 Clause 14.2

A

amanbhai

#1
What would we do to satisfy the requirement of ISO/IEC 17020:1998 clause 14.2 which says amonge other things" the inspection body shall advise the client of its intention to subcontract any part of the inspection. The subcontractor shall be acceptable to the client".

what do we do if we don't want our client to know who is the subcontractor becuase of confidentiality & other matters like preventing subcontractor from pressure. etc.
:thanks:
 
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Helmut Jilling

Auditor / Consultant
#2
What would we do to satisfy the requirement of ISO/IEC 17020:1998 clause 14.2 which says amonge other things" the inspection body shall advise the client of its intention to subcontract any part of the inspection. The subcontractor shall be acceptable to the client".

what do we do if we don't want our client to know who is the subcontractor becuase of confidentiality & other matters like preventing subcontractor from pressure. etc.
:thanks:

You could point out that the process is outsourced, and discuss the controls (if any) in place that assure you their output and results will be controlled (cl 4.1 last para.).
 

Hershal

Metrologist-Auditor
Staff member
Super Moderator
#4
This requirement was included primarily to AVOID conflicts of interest and related issues.....

There is always the potential for confidentiality issues, and that is why the customer must authorize the sub. Your contract with the customer MUST spell out any part that is to be sub-contracted, and the customer MUST be given the chance to disapprove any sub you use.

Now, your contract should ALSO specify that all contact routes through your organization.

Now, don't forget that this same clause requires you to assure that the sub is as competent (technically proficienct and with a supporting quality system) as your own accredited organization - BEFORE - you can use them as a sub.....and clause 14.4 requires that your organization retains decision-making authority and responsibility regarding compliance of the inspected organization.

Hope this helps.

Hershal
 
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