Whatever happened to the employee satisfaction clause in TS 1999?

[Sean Kelley]

What happened to the employee satisfaction clause that was in the TS 16949:1999. It is a great idea to measure employee satisfaction as employees are the ones making the products. If they are not satisfied then quality usually does suffer. I know guys who work at Chysler, make great money and have excellent benefits. Yet they like to brag about the time they put a pop can in the door of a car to annoy someone down the road. Why? It must be because they do not understand quality and meeting customer requirements. Somewhere this has been left out and they are the ones pushing QS or TS downstream. Always point the finger elsewhere as a source of the problem.

 

[Randy Stewart]

. I know guys who work at Chysler, make great money and have excellent benefits. Yet they like to brag about the time they put a pop can in the door of a car to annoy someone down the road. Why?

This usually has nothing to do with Employee Satisfaction, it is a loss of "pride in craftsmanship". Contribute this to the great UAW! Give 'em good wages, good benefits, etc. etc. and they don't appreciate it.

Monitoring employee sat is like putting "COST" on a customer questionaire. You'll never get good marks even if you gave it to them free.
Once again, this really has nothing to do with a registration audit. Take a poll of our employees right now. You'll have a lot of discontent, 1) we have about 300 people on lay-off, 2) we have a short but labor intensive hood program hitting so they'll be on overtime, 3) contract negotiations start next month, so there's a lot going on. I would wager that we wouldn't get high marks on the employee sat scale.
How do you answer it then:
1) Call people back and carry them at a loss to the company? Sure, so the other 400 + of us can permanently lose our jobs when it goes under.
2) Call people back for 2 days so no one gets overtime, not doable.
3) Bend over and let the union dictate how the company is run, get real.

If a company has to be told to hire/promote competent people &/or keep tabs on employee sat, I don't want to work for them for 2 reasons:
1) They don't have a clue as to what is going on,
2) They won't be around for long.

 

[pthareja]

What happened to the employee satisfaction clause that was in the TS 16949:1999. It is a great idea to measure employee satisfaction as employees are the ones making the products. If they are not satisfied then quality usually does suffer. I know guys who work at Chysler, make great money and have excellent benefits. Yet they like to brag about the time they put a pop can in the door of a car to annoy someone down the road. Why? It must be because they do not understand quality and meeting customer requirements.

Somewhere this has been left out and they are the ones pushing QS or TS downstream. Always point the finger elsewhere as a source of the problem.

I know of a case when the employees of an excellent refrigerator producing org. showed their wrath and dissatisfaction, not by going on tool down strike, but by a clever, deadly, strategic move. That was to put in bad quality into the product....
the product and celebrated brand name went into oblivion, and sold off.
But those which are running, even afte about 25 years, believe me, the product still deserves appreciation..
Beware! unsatisfied employees. ugh!
Thareja