What happened to the employee satisfaction clause that was in the TS 16949:1999. It is a great idea to measure employee satisfaction as employees are the ones making the products. If they are not satisfied then quality usually does suffer. I know guys who work at Chysler, make great money and have excellent benefits. Yet they like to brag about the time they put a pop can in the door of a car to annoy someone down the road. Why? It must be because they do not understand quality and meeting customer requirements. Somewhere this has been left out and they are the ones pushing QS or TS downstream. Always point the finger elsewhere as a source of the problem.