What's the longest supplier self survey you've had to fill out?

ScottK

Not out of the crisis
Leader
Super Moderator
#1
I'm doing a 22 pager right now.
Just check off all the "yes", "no" or "N/A" responses will take the better part of this morning.
Then I have to rate everything on a scale from 0-3.
Then they want procedure numbers for all the "yes" answers.

So I think I'll procrastinate here on the cove a bit longer.

In relation to this topic, what right does a customer have to expect me to answer things like our top three customers and total sales?
 
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RoxaneB

Change Agent and Data Storyteller
Super Moderator
#2
I'm doing a 22 pager right now.
Just check off all the "yes", "no" or "N/A" responses will take the better part of this morning.
Then I have to rate everything on a scale from 0-3.
Then they want procedure numbers for all the "yes" answers.

So I think I'll procrastinate here on the cove a bit longer.

In relation to this topic, what right does a customer have to expect me to answer things like our top three customers and total sales?
Read the last question first! If it says "Are you ISO 9001 registered? If yes, you do not need to answer any of the previous questions" you're saved! ;)
 

Jim Wynne

Leader
Admin
#3
I'm doing a 22 pager right now.
Just check off all the "yes", "no" or "N/A" responses will take the better part of this morning.
Then I have to rate everything on a scale from 0-3.
Then they want procedure numbers for all the "yes" answers.

So I think I'll procrastinate here on the cove a bit longer.

In relation to this topic, what right does a customer have to expect me to answer things like our top three customers and total sales?
I recall having a 28-pager in front of me ten or twelve years ago. It was during a time when practically every company on earth was trying to get ISO-registered, and I had piles of the [email protected] things (I was QM in a machining job shop at the time.) It was that one that made me decide to compile a list of answers to the most frequent-appearing items and supply it as a response to questionnaires. There was some protest; some customers insisted on having their questionnaire completed despite the fact that all of their questions were answered in my canned response. We dealt with those on a case-by-case basis, but having the canned responses eliminated 95% of the time devoted to completing questionnaires.

Insofar as divulging information that you'd rather not divulge, just say so. Most who ask those questions are just fishing and won't be put off by your being reluctant to answer.
 

ScottK

Not out of the crisis
Leader
Super Moderator
#4
Read the last question first! If it says "Are you ISO 9001 registered? If yes, you do not need to answer any of the previous questions" you're saved! ;)
I wish.

That's how I do my suppplier surveys... "If you are ISO registered STOP HERE and attach a copy of your certificate".

unfortunately
1) this one doesn't do that, and
2) we're not ISO registered yet.

I just fail to see the point of doing this whole thing AND THEN having the customer come for an audit.
 

Colin

Quite Involved in Discussions
#5
What a waste of space most of these questionnaires are! I can't count the number of times I been auditing the purchasing department and asked them how they assess their suppliers. "We send out a supplier questionnaire" they say proudly" - "so what do you do with them" I ask. "Oh, we file them over here". They don't do anything with them!:mad:
 

RoxaneB

Change Agent and Data Storyteller
Super Moderator
#6
I wish.

That's how I do my suppplier surveys... "If you are ISO registered STOP HERE and attach a copy of your certificate".

unfortunately
1) this one doesn't do that, and
2) we're not ISO registered yet.

I just fail to see the point of doing this whole thing AND THEN having the customer come for an audit.
Can't you just send them a copy of your cert and/or manual and say "Any other questions?" Better yet, add on "Any other questions can be answered when you come in and visit. You can answer your own survey questions at that time."

I think I sprinkled too much cynacism on my wheaties this morning.
 

CarolX

Trusted Information Resource
#7
I had one that was in an excel format with 12 tabs. We printed the whole package on 11 x 17 and had close to 50 pages. VERY silly!!!

There is some value from asking for your top 3 and the total sales. For example, you have an automotive customer looking at your facility and see that you are doing automotive work, your learning curve is much lower. As for the sales volumes - a new customer might get nervous if one customer accounts for 80% of your sales. If your not confortable providing this information - just add a note that this could be provided at a later date.
 
L

lrowe

#8
I think 12 pages is as long as I've had to fill out. What is interesting was that this one with a few others asks the "Are you ISO registered?' question and even if you are, you still have to fill out the full survey (which of course has all ISO cert extracted questions!) :confused:

Go figure! I get tired of filling them out even if they’re the short version when all you do is submit the ISO cert. I'm sure as has been mentioned, that what the completed surveys are even used for is dubious at best.

Larry
 
D

DsqrdDGD909

#9
60 pages - for a supplier to Honda - we tried using our standard response - no deal, .... fortunately I had help on that one.
 

Sidney Vianna

Post Responsibly
Leader
Admin
#10
And to make matters worse, in my experience, a significant percentage of these surveys are never scrutinized carefully enough. I have had the chance to audit many organizations that require some type of supplier self surveys. Intentionally and randomly, I delved into some of the survey records. Many times, the answers being provided by the suppliers were blatantly wrong, some other times, many "critical" questions were not answered or should have been acted upon, such as the time when a small machine shop producing some tight-tolerance components stated that they had no form of calibration system in place.

Many organizations requiring this type of surveys do not even have a requirement defining who is responsible for reviewing the answers and deciding if follow up questions are necessary. The impression is that they go through the motions, but the process is totally ineffective. There are other threads that deal with supplier self surveys and how dysfunctional they are. But it would be extra painful to fill out these extremely long surveys suspecting that they will not be carefully evaluated.
 
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