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When Customers Make Changes to Orders

Ninja

Looking for Reality
Trusted
#21
How does a simple "How do I clarify communication without sacrificing speed?" turn into "Find another job?"

...seems odd, like someone thought that "work" stopped being a 4-letter word...
 
#22
How does a simple "How do I clarify communication without sacrificing speed?" turn into "Find another job?"
Easy. Whenever the OP expands their original simple request to:

The way it works here is that when someone makes a mistake, they do not typically own up to it. Since there is virtually no official quality system in place, it is very hard to resolve issues. The culture has been to hold on to the "old ways" of doing things because "we have been in business for 50 years and we didn't need to do any of the things you are trying to get us to do before" From the leadership all the way to the shop floor, the culture does not support the objective.
"Find another job?"....seems odd, like someone thought that "work" stopped being a 4-letter word...
Not quite sure what that means, but "work" and "job" are far from synonymous, at best loosely correlated, and the correlation is not infrequently a negative one.
 

Ninja

Looking for Reality
Trusted
#23
Sounds like the need for a champion...not a need to flee...
Anyone who would flee before bashing the wall down is not worth keeping IMO.
Better to be fired for bashing than to flee and admit defeat.

(I've never been fired, though I've been both ostracized and promoted at the same time).

I don't take "jobs"...I work, or I don't. I hate having people around me with "jobs"...do you care, or not. If not, why are you here?
 
#24
Sounds like the need for a champion...
Whose need? Actions speak louder than words, and in this case management behavior seems to say it doesn't want a champion.

bashing the wall down
I don't think getting hired by someone inherently authorizes you to tear down their walls. If they tell you they want them torn down, you might reasonably think that this is your authorization. But if their behavior clearly says otherwise, you might want to think again.

do you care, or not.
I think the question is probably not do you care, but what do you care about?
 
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