NDesouza
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Hello All,
I am trying to implement a process for when customers want to make changes to their orders. We have an issue with customer requested changes going unnoticed in long email chains. We do not have any type of ERP system for handling customer orders. We are a small company that is big enough for an electronic system but management does not feel that we need to spend the money on these types of tools. Meanwhile, we have had enough instances where something was overlooked and customers are not happy because they wanted us to make a change to their order that did not happen because we did not see the request in the email text.
Since getting an electronic system is pretty much out of the question, does anyone know of a procedure that I could implement to mitigate the risk of customer changes getting missed due to a shaky process like using emails? Maybe a form that customers agree to submit when they want to make changes to their orders?
thanks,
Nicole
I am trying to implement a process for when customers want to make changes to their orders. We have an issue with customer requested changes going unnoticed in long email chains. We do not have any type of ERP system for handling customer orders. We are a small company that is big enough for an electronic system but management does not feel that we need to spend the money on these types of tools. Meanwhile, we have had enough instances where something was overlooked and customers are not happy because they wanted us to make a change to their order that did not happen because we did not see the request in the email text.
Since getting an electronic system is pretty much out of the question, does anyone know of a procedure that I could implement to mitigate the risk of customer changes getting missed due to a shaky process like using emails? Maybe a form that customers agree to submit when they want to make changes to their orders?
thanks,
Nicole