Dealing with two customers on non critical cosmetic flaws. Both very small percentage of orders
1. 9 of 50000 total value .21 cents. requesting C&P action .
2. 9 of 10000 PCS total value $36.00 requesting 8D C&P action in this case it is a raw material issue that cannot be detected in our process and supplier is taking action but says its confidential.
Our product is not 100% inspected and is not cost effective to do so. The customer does not want to pay the additional costs.
1. 9 of 50000 total value .21 cents. requesting C&P action .
2. 9 of 10000 PCS total value $36.00 requesting 8D C&P action in this case it is a raw material issue that cannot be detected in our process and supplier is taking action but says its confidential.
Our product is not 100% inspected and is not cost effective to do so. The customer does not want to pay the additional costs.