Hello To All .
I am having a problem at work .
Corrective actions are being requested for the following:
- Customer complaints
- Internal audits
- Product Non Conformance
- Issues costing the company Money
- Procedures not being followed
my main concern is the 5th point ... its creating a lot of problems because people are feeling like other people are "snitches" and they are getting angry at each other when some people are reporting that a procedure was not followed
MY question is : How can i clarify to the staff when it is OK to request a Corrective action , and when a corrective action is not needed ( a simple correction will do ) ???
Could you provide me with examples of "levels" of corrective actions , or any classification that would allow me to determine if a corrective action needs to be created ?
Thanks for the help
I am having a problem at work .
Corrective actions are being requested for the following:
- Customer complaints
- Internal audits
- Product Non Conformance
- Issues costing the company Money
- Procedures not being followed
my main concern is the 5th point ... its creating a lot of problems because people are feeling like other people are "snitches" and they are getting angry at each other when some people are reporting that a procedure was not followed
MY question is : How can i clarify to the staff when it is OK to request a Corrective action , and when a corrective action is not needed ( a simple correction will do ) ???
Could you provide me with examples of "levels" of corrective actions , or any classification that would allow me to determine if a corrective action needs to be created ?
Thanks for the help