When to Close a Corrective Action Report?

Mike S.

Happy to be Alive
Trusted Information Resource
#11
Re: When to Close?

Yup, verification is critical, and my primary customer will not think of accepting a CAR without it. Sometimes I have CARs open for close to a year, as verification may take that long if it is that long until another lot is made or PO is cut, etc. So long as all other CAR steps are complete, that's okay.

Coming up with a plan is easy -- implementation is where many struggle. Your managers probably know that...
 
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Randy

Super Moderator
#12
Your managers are boneheads and apparently have not achieved the level of competency required to be effective in their roles relevent to the MS requirements they need to meet.

Listen to these folks, they make sense
 

ScottK

Not out of the crisis
Staff member
Super Moderator
#13
Re: When to Close?

Yup, verification is critical, and my primary customer will not think of accepting a CAR without it. Sometimes I have CARs open for close to a year, as verification may take that long if it is that long until another lot is made or PO is cut, etc. So long as all other CAR steps are complete, that's okay.

Coming up with a plan is easy -- implementation is where many struggle. Your managers probably know that...
Man - We have customers who expect us to have a CAR report to them within 20 working days.
Thus in many cases I close CARs but leave verification open until verified.
 

SteelMaiden

Super Moderator
Super Moderator
#14
Discordian, do your customers expect you to send a CAR report that shows the CA closed within 20 days? What if you have to put in new equipment (capital expenditure) to correct a problem. We look at lead times of one year on some capital expenditures. You should be able to close some of the immediate stop gap measures, but I really don't think that a customer has any right to expect you to close your CA before it is complete.:( "we will sell no wine before its time" so to speak.

I agree that they should expect you to give them a root cause analysis, and plan for correction (complete or partial list of action items) but nobody is going to tell me to close a CAR if we haven't gone back over each action item to make sure that they are satisfactory and effective, and that all other information in our system is complete.:2cents:
 

ScottK

Not out of the crisis
Staff member
Super Moderator
#15
Discordian, do your customers expect you to send a CAR report that shows the CA closed within 20 days? What if you have to put in new equipment (capital expenditure) to correct a problem. We look at lead times of one year on some capital expenditures. You should be able to close some of the immediate stop gap measures, but I really don't think that a customer has any right to expect you to close your CA before it is complete.:( "we will sell no wine before its time" so to speak.

I agree that they should expect you to give them a root cause analysis, and plan for correction (complete or partial list of action items) but nobody is going to tell me to close a CAR if we haven't gone back over each action item to make sure that they are satisfactory and effective, and that all other information in our system is complete.:2cents:

we have some customers that have asked for a SCAR to be totally closed in 20 days. I suppose I could ask for an extension if I give them target dates.
 

SteelMaiden

Super Moderator
Super Moderator
#16
we have some customers that have asked for a SCAR to be totally closed in 20 days. I suppose I could ask for an extension if I give them target dates.
but, if there is really a problem, the kind of scar that goes to a customer is probably not going to be the end of it at your facility, you'll continue on with a REAL corrective action plan that actually addresses the problem, not just makes the customer feel good. sometimes people write themselves into a corner and it just makes no sense. "my procedure says that my suppliers will complete all cars including closure within 20 days" and so they approve closing something major that is nowhere near being complete.:rolleyes: keep on keepin the customer happy, we all know that you'll not stop at puttin a bandaid on something for your customer.
 

Mike S.

Happy to be Alive
Trusted Information Resource
#17
Any customer that would fault you for holding a CAR open for a reasonable time until you can verify the CA with objective evidence is an idiot. I'd be delighted to have a vendor who knows what those terms mean!
 
D

Dave Dunn

#18
we have some customers that have asked for a SCAR to be totally closed in 20 days. I suppose I could ask for an extension if I give them target dates.
I would like 20 days. One of our customers has a 10 working day requirement for final corrective action report, another lists 2 weeks.
 
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