Q
2. Our change control procedure indicates that customers will be notified if a change affects cost or delivery of their product. We were issued a nonconformance on a recent audit because our procedure does not specifically state that we would notify our customer of a change that does not affect cost or delivery. For instance, a material callout that says, "black EPDM rubber sheet 40 durometer shore A". If I switch from one supplier to another, supplying identical material that indeed meets the same spec., where does the standard state that I must notify my customer?
As far as Change Control goes, most of our customers have sent in a Change Control Agreement or else it is attached to their PO Terms and Conditions. Some of our customers also call it out in their specifications.
Hope this helps
As far as Change Control goes, most of our customers have sent in a Change Control Agreement or else it is attached to their PO Terms and Conditions. Some of our customers also call it out in their specifications.
Hope this helps