Where Can I Find Customer Specific Requirements?

Q

Quality-1

#1
Customer Specific Requirements

Hi:

As you all know TS02 requires to comply with Customer Specific Requirements. Could any one please provide link to website or document for Customer Specific requirements for the following automotive customers:

ASMO NORTH CAROLINA, INC.
SIEMENS
ASMO GREENVILLE OF N.C.,
ROBERT BOSCH S.A. DE C.V.
BALDOR ELECTRIC COMPANY
AFCO
BOSCH AUTOMOTIVE MOTOR SY
BLACK & DECKER
SIEMENS CANADA, LTD.
MOTOR TECHNOLOGY GROUP

Thank you.
 
Elsmar Forum Sponsor

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#2
Typically you will find each company will have requirements specific to it. I doubt you will find a single source, such as a single web site, which has requirements for all you list.

I would contact your SQA at each company and ask them to supply you with appropriate customer requirements. Most companies today have web sites which your SQA will give you a password to enter.
 

bpritts

Involved - Posts
#4
Hey Q-1,

Agree with Marc's suggestion to ask SQA, and would add my $.02. Three steps:

1.

Get the contract (purchase order) from each of these customers.
Get a magnifying glass, if needed.
Look for any references to their requirements. These may be clear
(we expect delivery to be on time), or sometimes full of legalese.
The better agreements will name specific requirements such as their
engineering specs.

2.

Get the product drawing for the product(s) that you sell them.
If there are any references to specs, or other items that are not standard
engineering drawing symbols, make sure you have copies.

3.

Alert the customer contact people - sales, perhaps your plant manager--
to forward any customer communications advising of new requirements.
Possibly these should be appropriately directed - for example, send labeling
and packaging information to Shipping, product design changes to Engineering,
etc.

From a legal perspective, you have just identified the legally binding
customer specific requirements for the product. If it isn't in their contract,
on their prints, or in something they've advised you of, it's not a requirement.

Regards,
Brad
 
R

rexlee

#5
Re: Customer Specific Requirements

If they are your direct customers, you should already have their requirements --contract, specification, drawing... else, let's say, they are your customer's customer, you can just cover your direct customer's requirements.
 
F

flowerpower027

#7
Ford specific requirements

Can anyone tell me what Ford means when they say "program management"?
Also, I had found some phone numbers that were posted to receive some specifications books, but none of the numbers are working. Does anyone have a Ford Quality contact?
Thanks
 
Last edited by a moderator:
#8
flowerpower027 said:
Can anyone tell me what Ford means when they say "program management"?
Also, I had found some phone numbers that were posted to receive some specifications books, but none of the numbers are working. Does anyone have a Ford Quality contact?
Thanks

First of all, Welcome to the Cove! :bigwave: We are getting quite a Michigan contingent here. Marc may have to relocate north, if this continues!


Now, to your question. A program is a particular project. The OEMs use program because autos are a mix of new designs and old. The "program" puts all of this together to produce a specific product or line. On the level of suppliers, programs will related to the specific model(s) the parts they are making are for.

As far as Ford contacts, unless you are a direct vendor to Ford, they are quite tight lipped about their contacts. If you are a supplier, then your STA will have all of the info you need.

Hope that helps.
 
F

flowerpower027

#9
RE: Ford specific requirements

Thanks, I will have to figure out whom has our supplier contact. We assumed that the program management was managing the entire quality program. So you are saying that it is the actual jobs and how we manage those????

thanks again
Marla :thanks:
 
#10
flowerpower027 said:
So you are saying that it is the actual jobs and how we manage those????
Typically, the word "program" applies to a particular model (or line) of car (or truck). You might have four parts you make for a certain model. All of them would fall under that model program. You might also only have a single part for that program. You should have some information from your customer on what parts apply to which "programs".
 
Thread starter Similar threads Forum Replies Date
D Where to find Customer Specific Requirements Customer and Company Specific Requirements 6
Howard Atkins Where to Find Visteon Customer Specific Requirements (CSR) on the Internet Customer and Company Specific Requirements 8
D Any recommendations on where to find experienced quality hires in Chicago area? Job Openings, Consulting and Employment Opportunities 3
N Where to find Regulations for Reprocessing and Reuse of Single-Use Devices Other Medical Device Related Standards 2
D Where to find Guidance Class II Amendment Canada Medical Device Regulations 1
M Where can I find examples of PPAP? APQP and PPAP 6
J Where can I find the latest update to Reach and ROHS? REACH and RoHS Conversations 9
G Where to find Proficiency Test provider for photometrics (spectral %R, %T, photo density) General Measurement Device and Calibration Topics 9
M Plating standards - Where to find information AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
D Where I can find an ISO 13485:2016 Audit Schedule example? ISO 13485:2016 - Medical Device Quality Management Systems 4
Proud Liberal DFMEA / PFMEA linkage - Where in the standards do I find it? FMEA and Control Plans 5
N Where I can find an Excel sample/template for recording Delivery Time and Cost Excel .xls Spreadsheet Templates and Tools 2
R Specification on flare testing extruded aluminum - Where to find Design and Development of Products and Processes 1
A AS9100 Rev:D in Spanish - where can I find a Spanish version? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 7
B Where can I find an English version of Japan's PMD Act? Other ISO and International Standards and European Regulations 2
S Where to Find DEV and DFE numbers on FDA Website Other Medical Device and Orthopedic Related Topics 3
N Where to find a Qualified FDA Supplier Auditor located in China China Medical Device Regulations 7
G Where I could find any project HSE plan templates Occupational Health & Safety Management Standards 4
A Where to find a Draft Copy of IATF 16949:2016? IATF 16949 - Automotive Quality Systems Standard 23
I Where to find VDA 6.3 Robust Production Process (rpp) PDF file ? VDA Standards - Germany's Automotive Standards 1
P Where to find the UMDNS code for CE Mark CE Marking (Conformité Européene) / CB Scheme 1
X Where to find UAE medical device registration regulation and guidelines Other Medical Device Regulations World-Wide 3
P Where to find conformance statistics for ISO 15189 Other Medical Device Regulations World-Wide 1
J Where can I find a product's CE Mark Number? CE Marking (Conformité Européene) / CB Scheme 20
R Where to find 21 CFR Part 820 Translated into Czech, Spanish, and German 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 1
A Where can I find the NADCAP Audit Criteria for all the processes? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
L Where to find ISO27000 Annex A? General Auditing Discussions 2
W Where to find the Daimler DBL 6992 10 new (old) standard Customer and Company Specific Requirements 1
V Where I can find an AAR form on Ford Covisint? APQP and PPAP 1
G Where to find the ANSI Z1.9 Rosetta Stone Capability, Accuracy and Stability - Processes, Machines, etc. 9
R How and Where can I find IFU (Instructions For Use) examples? ISO 13485:2016 - Medical Device Quality Management Systems 6
V Where to find Red/White Rust Rating Requirements? APQP and PPAP 4
P VDA 2 - Where to find EMPB (Erstmusterpr?fbericht) bilingual forms VDA Standards - Germany's Automotive Standards 2
K Where do I find Frequencies and Composite Scale in Minitab? Using Minitab Software 2
V Where do I find Adverse Event Database for Medical Devices? Quality Manager and Management Related Issues 2
S Where can I find a (Methods-Time Measurement) MTM-UAS Table? Human Factors and Ergonomics in Engineering 1
V Where to find FORD Specific PPAP Training Training - Internal, External, Online and Distance Learning 3
S Where can I find the World Bank Regulations Texts? Other ISO and International Standards and European Regulations 6
S Where can I find a list of CE Approved Products? CE Marking (Conformité Européene) / CB Scheme 4
J Where to find info about equivalent standards? ESD issues Other ISO and International Standards and European Regulations 4
B Where to find the 510(k) Device Listing Number 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 4
K ISO Certified, now where to find work? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 16
Marc Inspectors find safety flaws where airline food is prepared Travel - Hotels, Motels, Planes and Trains 5
J Where to find new GD&T (geometric dimensioning and tolerancing) standards? Various Other Specifications, Standards, and related Requirements 2
Q Where can I find the MDD definition of Labeling? EU Medical Device Regulations 7
O Where to find FAA Part 21 Federal Aviation Administration (FAA) Standards and Requirements 3
G Where to find Ggg-g-17 - Spec is related to GAGE, FILLET AND RADIUS Customer and Company Specific Requirements 7
S Where to find MIL Standard 8A,8B - Used for Dimensioning and Tolerancing Quality Tools, Improvement and Analysis 3
Q Where to find CFR 820/GMP Training DVDs Book, Video, Blog and Web Site Reviews and Recommendations 7
M Where to find Medical Software Products on the internet? Software Quality Assurance 3

Similar threads

Top Bottom