Where Can I Find Customer Specific Requirements?

Caster

An Early Cover
Trusted Information Resource
#11
Links to some custmer specific requirements

Here is a list showing some customer specific requirements.

It is not as useful as it first apperars, some links are dead, and a lot require registration.

It seems to be the source for the table in the AIAG Actionline Magazine Special Edition called Exploring ASO/TS 16949:2002

http://www.dnv.de/Binaries/customer_specific_requirements_ts16949_tcm68-27862.pdf

We are a manufacturing plant. So in our case, we have try to get copies of customer requirments from our Sales and Design group, and when necessary try to work with the customer to get copies.

I am looking across at large bookcase full of customer specific hardcopies.

I estimate there are several thosand pages nicely stored in there.

I just dread the TS audit question "how do you meet all customer specific requirements?"
 
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F

flowerpower027

#12
RE: Ford specific requirements

I must agree with you. There are way too many customers and specs to be dedicated to meeting just ones needs. I have been on the sites for quality and still cannot find anything regarding "program management". Everyone seems to have a different meaning for it. I am still working on trying to get a contact for this information.

Marla :frust:
 

Caster

An Early Cover
Trusted Information Resource
#13
Access to Ford Pgm Mgmt Documents

If you have business with Ford, someone in your organization must have access to Covisint.

From there you can find thousands (and thousands) of documents.

Some of these are likely program management related:
<TABLE style="WIDTH: 413pt; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=550 border=0 x:str><COLGROUP><COL style="WIDTH: 413pt; mso-width-source: userset; mso-width-alt: 20114" width=550><TBODY><TR style="HEIGHT: 12.75pt" height=17><TD class=xl22 style="BORDER-RIGHT: #d4d0c8; BORDER-TOP: #d4d0c8; BORDER-LEFT: #d4d0c8; WIDTH: 413pt; BORDER-BOTTOM: #d4d0c8; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=550 height=17 x:str="Q1 2002 "></TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl22 style="BORDER-RIGHT: #d4d0c8; BORDER-TOP: #d4d0c8; BORDER-LEFT: #d4d0c8; WIDTH: 413pt; BORDER-BOTTOM: #d4d0c8; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=550 height=17 x:str="Phased PPAP ">Phased PPAP </TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl22 style="BORDER-RIGHT: #d4d0c8; BORDER-TOP: #d4d0c8; BORDER-LEFT: #d4d0c8; WIDTH: 413pt; BORDER-BOTTOM: #d4d0c8; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=550 height=17 x:str="APQP For Model Years 2004 and Later ">APQP For Model Years 2004 and Later </TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl22 style="BORDER-RIGHT: #d4d0c8; BORDER-TOP: #d4d0c8; BORDER-LEFT: #d4d0c8; WIDTH: 413pt; BORDER-BOTTOM: #d4d0c8; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=550 height=17 x:str="eAPQP ">eAPQP </TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl22 style="BORDER-RIGHT: #d4d0c8; BORDER-TOP: #d4d0c8; BORDER-LEFT: #d4d0c8; WIDTH: 413pt; BORDER-BOTTOM: #d4d0c8; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=550 height=17 x:str="MS-9000 / MMOG ">MS-9000 / MMOG </TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl22 style="BORDER-RIGHT: #d4d0c8; BORDER-TOP: #d4d0c8; BORDER-LEFT: #d4d0c8; WIDTH: 413pt; BORDER-BOTTOM: #d4d0c8; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=550 height=17 x:str="Quality Operating System ">Quality Operating System (QOS)</TD></TR></TBODY></TABLE>

Good luck.

It seems the customers deliberately make things dificult for us to find the information we need to satisy them.
 
F

flowerpower027

#14
RE Ford

Actually, I have been on there and spent an entire day searching. I found a couple of documents with Program Management in them, but not really a definition.
I am still searching :mg:
 

Caster

An Early Cover
Trusted Information Resource
#15
Program management

flowerpower027 said:
Actually, I have been on there and spent an entire day searching. I found a couple of documents with Program Management in them, but not really a definition.
I am still searching :mg:
Could you be more specific in what you are looking for?

Are you looking for just a definition, or a specific Ford requirement?

Do you have member access to the AIAG website?

There are several good (in my opinion anyway) program management guides available there.

Please let me know if you are interested in these, and I will post a list of them and where to find them.

Cheers
 
F

flowerpower027

#16
RE: Ford specific requirements

Good Morning

We were asked by Ford for all this Quality stuff. In there it is asking for Program Management. Give an objective, a goal and a graph/chart. It does not tell us what they mean by Program Mangement. We are assuming that it is job related and how we track things gone right and things gone wrong. Not really sure though. I looked on Fords site under the Quality section and only found a couple things that even stated Program Management, but nothing in detail.

I do have access to Fords Supplier Covinst site.
If you have an area (site) that gives some information, that would be very helpful.

Thanks again, Marla
 
#17
flowerpower027 said:
Can anyone tell me what Ford means when they say "program management"?
Also, I had found some phone numbers that were posted to receive some specifications books, but none of the numbers are working. Does anyone have a Ford Quality contact?
Thanks
You are correct, there is no direct reference to program management on the Ford website.
However I did find a power point slide that I copied sometime ago from the Product Development side. This may or may not help.
We use MS Project to accomplish basically the same thing.
 

Attachments

J

Jim Howe

#18
flowerpower027 said:
Good Morning

We were asked by Ford for all this Quality stuff. In there it is asking for Program Management. Give an objective, a goal and a graph/chart. It does not tell us what they mean by Program Mangement. We are assuming that it is job related and how we track things gone right and things gone wrong. Not really sure though. I looked on Fords site under the Quality section and only found a couple things that even stated Program Management, but nothing in detail.

I do have access to Fords Supplier Covinst site.
If you have an area (site) that gives some information, that would be very helpful.

Thanks again, Marla
Marla, Its been my experience that program managers only exist in larger corporations. For example, when I worked for a major aerospace corp we had several programs all running concurrently. Each of these programs (contracts) had their own management team, engineering, scheduling, QA,...you get the picture i am sure.

Each of these programs was headed up by a program manager who administered the contract. The program manager had a complete staff to support that cause. In some instances the program manager answered directly to the pentagon, in other instances the program manager answered to the "Prime Contractor".

Most smaller job shops do not have such organization. Who could afford it!
At my current employment we have an executive committee that oversee's all contracts. So depending on your size you may or may not have a direct program manager for FORD products, in which case you should use your executive management team.
Hope this helps!
 

Caster

An Early Cover
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#19
How we define it

Hi Marla

We have defined program management to mean QS/TS APQP + PPAP + other stuff unique to our business

We assign one person from our design engineering group to take the new order from the quote through PPAP and finally close it 6 months after start of production (after a post mortem to take lessons learned)

She assembles sub teams as needed for various program phases

We follow a system similar to the QS 9000 APQP process with A LOT more detail added to suit our business

We use a relational database software system that integrates with MS Project to manage the programs

Right now we have about 7 active programs running

Not sure if this will help you with the Ford request (demand?)

I have found that when the customer is not being helpful, I just go ahead and do it the way that makes sense to me. This has worked for me in the past.

At the end of the day, the customer just seems to want to know you have some kind of a reasonable system that you have thought about. They seem to stand down when you stand up for yourself.

flowerpower027 said:
Good Morning

We were asked by Ford for all this Quality stuff. In there it is asking for Program Management. Give an objective, a goal and a graph/chart. It does not tell us what they mean by Program Mangement. We are assuming that it is job related and how we track things gone right and things gone wrong. Not really sure though. I looked on Fords site under the Quality section and only found a couple things that even stated Program Management, but nothing in detail.

I do have access to Fords Supplier Covinst site.
If you have an area (site) that gives some information, that would be very helpful.

Thanks again, Marla
 
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