Where does the QMS (Quality Management System) fit in your organization?

[LUV-d-4UM]

Re: Where does the QMS fit into in your organization?

THank you Jennifer

 

[Gray Warner]

Re: Where does the QMS fit in your organization?

I agree that the quality manual and procedures, or whatever you choose to call them, should be company-wide documents, or division-wide in a larger organization. When executive and middle management are part of the collaborative effort, the QMS can then intergrate into the organization, and providing more opportunity for the quality culture to develop throughout the organization.

 

[John Broomfield]

Re: Where does the QMS fit into in your organization?

Thank you for all your replies so far. It's given me a lot to think about!

In our organization we abide by the guidelines of ISO 9001 but are not certified (that can be a whole other thread!) and one of our issues is the perception that our processes are "ISO processes" rather than business processes. The other issue is an ineffective QA Manager who believes that the QMS only relates to the quality of the product.

I believe that moving the management of the QMS out of the Quality department and into an organizational entity separate, yet part of the organization, answerable to senior management, will show the employees (and some managers) that any directives from the QMS are not from a Quality department but rather from senior management. It's a small step but I believe it could promote the idea that the QMS is a company-wide approach.

Now, all I have to do is get the ideas from all of you, draw up the pros and cons and then make a persuasive argument. Special thanks to Jennifer for those links. They will come in handy!

docugirl,

It is a good time to drop all the ISOeze. It's so 1980's!

Better to think in terms of your one organizational management system. It should be based on your organization's business processes starting with what your organization does to convert the needs of your customers into cash in the bank.

Every other process serves this core process so it adds value faster and prevents loss sooner with due regard for all your organization's stakeholders.

I look forward to learning the new name adopted for your organization's management system.

...and please remember that only parts of this management system are documented.

John

 

[Gray Warner]

Re: Where does the QMS fit in your organization?

It has taken some time to move the resemblance to the standard out of the document structure. I used some guides to write the quality documents in 1998. Since then, the process approach and now the 2015 changes have worked to build the top documents to follow our organizational structure. This is much better for the company and a little more challenging for the registrar.