Where to get a KPI dashboard for QMS processes

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RoxaneB

Change Agent and Data Storyteller
Super Moderator
#2
I don't think I've ever seen a KPI template specific to QMS processes. How would it differ from a regular KPI dashboard?
 

RoxaneB

Change Agent and Data Storyteller
Super Moderator
#4
Not a problem. :) Just wanted to make sure I wasn't missing something.

If you're looking for something simple, I'd suggest using Excel. This will get folks used to using the format and how to read the data stories on the dashboard. There are programs out there that will link KPIs and projects and initiatives and objectives, but that might be too complex for your needs at the moment.

I've whipped up two possible options that are usually easy enough to populate. The difficulties usually involve determining which measures are truly KEY performance indicators and what the targets should be.
 

Attachments

RoxaneB

Change Agent and Data Storyteller
Super Moderator
#5
I realized after that there is at least one column missing from the above attachment...a column indicating which direction is "good" or "preferred." It may sound silly, but to help people read the story, adding in as much information that builds the situation from left to right can be helpful. In that cell, we usually inserted an arrow up, down, or sideways (in this case, we wanted stability within a range)

Something else to consider is the target being a range and not necessarily just above/below a certain number. For example, let's say you wanted to measure downtime (down is good). If, historically, you range between 3%-5% downtime, that should be your target. Anything above 5% would be a "bad" red meaning you were down more than planned. Anything less than 3% would be a "good" red and should still be looked into because if you achieved it once, maybe it can become the new norm. Red results are not necessarily bad - this is a mindset difficult for some to overcome - red results simply indicate that there is something outside of the desired range, an outlier that warrants closer investigation.
 

Randy

Super Moderator
#6
Does any have or know where I can get my hands on a good KPI Template/Dashboard for QMS processes ? thx
A dashboard is dependent on what you monitor, measure or need to track and report, so what's important for your operations can be totally meaningless and wasted on me......

There are no absolutes and with something like this the only way to be wrong is defined by you
 
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